I have a pair of the Women’s Emelie* Conquest Boot, which I absolutely love. I got the...

GetHuman-allifani's customer service issue with Sorel.com from February 2019

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I have a pair of the Women’s Emelie* Conquest Boot, which I absolutely love. I got them for Christmas and wear them very often. However, I am so upset because after about a month of wearing the boots, the laces began fraying when I tied them because the loops are sharp and rip the laces. I recently went to tie them and the lace on one shoe ripped. A few days later, the same thing happened to the other one. I had to tie a knot in them, but now I can't tighten them enough because the knot doesn't fit through the loops, and also it looks pretty dumb :( Anyway, I'm not sure if this is a common problem and not sure what you would do about it, but I would like a new pair of laces. I'm sure this will continue to happen with each set of laces, which really is unfortunate considering these are not a cheap pair of shoes. That being said, I would either ask for a few sets of the laces, or confirmation that I can get extra laces for free any time this happens. I have the boots in the color: major. Thank you!
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Sorel.com

Customer service issue
Reported by GetHuman-allifani
Feb 16th, 2019 - 8 mons ago
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GetHuman-allifani started working on this issue
Feb 16th 11:27pm
GetHuman-allifani indicated the issue is not fixed yet.
Feb 18th 5:34pm