My Sonos smart speaker has been playing up for a few weeks now, in that Alexa will answ...
GetHuman3198194's Technical support issue with Sonos from July 2019
Help with my Sonos issue
The issue in GetHuman3198194's own words
My Sonos smart speaker has been playing up for a few weeks now, in that Alexa will answer questions but not commands. My daughter (she's ** and I'm **) has been over this week and she's tried everything she knows. She has two Sonos speakers and is convinced there is something wrong with mine, whereas I had been assuming I'm just not tech-aware enough to handle it. I bought the speaker in my local Argos (Holyhead) store on **nd January **** and obviously have all receipts. Would you kindly instruct as to how I might return it for exchange or refund? My daughter assures me that the manufacturer's guarantee should still be in place.
GetHuman3198194 did not yet indicate what Sonos should do to make this right.
I have an issue with Sonos too
How GetHuman3198194 fixed the problem
I plucked up the courage to actually phone the helpline and got a really patient guy called Gary. Great service and all now sorted!
Please help with my Sonos issue
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