I purchased a home in Feb **** that had Tesla solar panels on it and acquired the curre...

GetHuman-denisecb's customer service issue with Solar City from December 2018

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I purchased a home in Feb **** that had Tesla solar panels on it and acquired the current solar contract. *In the summer I notice that I was paying what I feel to be unusually high solar invoices, customer services' answer was to wait closer to a year of usage to discuss my problem.* Now when I called they tell me there is nothing I can do when I explained that I feel according to my billing between PG&E and Tesla and need to take a panel or two off as it looks like I am producing more than I am able to use. My credit from PG&E was over $*,***.** and of course they only give you approximately **% return of that. This means I am paying Tesla to give my energy to PG&E.*I asked customer service to have a representative to come out and discuss my option and was told you can't change anything because I am stuck with what I have under my current contract.*Now if I wanted to add panels I could do that but I cannot take any off. Now if were asked, I am often, how is solar working you I can honestly answer not well at all.*Can't someone help me to make the solar work like it is meant to do and save me money not take more money.**Thank you,*Denise Merriam****-***-****

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Solar City

Customer service issue
Reported by GetHuman-denisecb
Dec 17th, 2018 - 3 years ago
Seen by 36 customers so far
Similar issue to 134 others
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GetHuman-denisecb started working on this issue
Dec 17th, 2018 6:12pm
GetHuman-denisecb indicated the issue is not fixed yet.
Dec 17th, 2018 6:13pm