I purchased a home in Feb **** that had Tesla solar panels on it and acquired the curre...

GetHuman-denisecb's customer service issue with Solar City from December 2018

36 views | 134 similar | 0 following
Help with my Solar City issue
Did that get it fixed?
Waiting to see if GetHuman-denisecb fixed the issue with our suggestion.
The issue in GetHuman-denisecb's own words
I purchased a home in Feb **** that had Tesla solar panels on it and acquired the current solar contract. *In the summer I notice that I was paying what I feel to be unusually high solar invoices, customer services' answer was to wait closer to a year of usage to discuss my problem.* Now when I called they tell me there is nothing I can do when I explained that I feel according to my billing between PG&E and Tesla and need to take a panel or two off as it looks like I am producing more than I am able to use. My credit from PG&E was over $*,***.** and of course they only give you approximately **% return of that. This means I am paying Tesla to give my energy to PG&E.*I asked customer service to have a representative to come out and discuss my option and was told you can't change anything because I am stuck with what I have under my current contract.*Now if I wanted to add panels I could do that but I cannot take any off. Now if were asked, I am often, how is solar working you I can honestly answer not well at all.*Can't someone help me to make the solar work like it is meant to do and save me money not take more money.**Thank you,*Denise Merriam****-***-****

GetHuman-denisecb did not yet indicate what Solar City should do to make this right.

How GetHuman-denisecb fixed the problem

We are waiting for GetHuman-denisecb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Solar City's attention and get better help faster. Tap below to get started.
Having Solar City issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-denisecb fixes it.
This email address isn't valid

Solar City

Customer service issue
Reported by GetHuman-denisecb
Dec 17th, 2018 - 3 years ago
Fixed
Seen by 36 customers so far
Similar issue to 134 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-denisecb started working on this issue
Dec 17th, 2018 6:12pm
GetHuman-denisecb indicated the issue is not fixed yet.
Dec 17th, 2018 6:13pm