I had my roof replaced and solar panels removed by roofing company due to solar city ba...

GetHuman1644301's customer service issue with Solar City from November 2018

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The issue in GetHuman1644301's own words
I had my roof replaced and solar panels removed by roofing company due to solar city backlog which was authorized. The brackets can't be reused so the company that removed the panels need new brackets to reinstall the solar panels. Solar City want provide that brackets to the company or reinstall the panels since they didn't remove them. I need replacements bracket to have my panels reinstalled. It has been sick week with me contacting solar city for a reolution and I am fustrated with this process and want a resloution *to correct the problem with obtaining the requied brackets. I have talked to *** customer service reps but no solution for obtaining the required parts to put the panels back up on my roof. Why can't the local solar city offcie in Beltsville, MD provide the parts for reinstall since I have already paid them thousand of dollars to take down the panels and thousand more to put them back up. I need assistance ASAP to get this issue resolved abd any assitiance you can provide would be greatly appreciated. The roof was replaced on * Oct and he panels were reschedule to be reinstalled on ** Oct prior to bracket issue was discovered and it was determined that you could not reuse the old brackets again. I have been calling customer service for * weeks and still have no solution to the problem which is beyond fustration with this process and continued run around from customer service rep to customer service reps never getting the same answer when you call but still no solution.
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Solar City

Customer service issue
Reported by GetHuman1644301
Nov 28th, 2018 - 3 years ago
Not resolved
Seen by 58 customers so far
Similar issue to 124 others
1 customer following this


GetHuman1644301 started working on this issue
Nov 28th, 2018 12:18pm