I received my soda stream about a month ago and only used is a few times. I wanted to u...

GetHuman1845895's customer service issue with SodaStream from December 2018

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The issue in GetHuman1845895's own words
I received my soda stream about a month ago and only used is a few times. I wanted to use up the carbonated soda I had before getting involved with the machine. On Tuesday, December **, I called because my machine did not work. It seems that it was the electrical cord and they would send me another one. I called on Friday December ** and was told that it hadn’t shipped yet, but he would request expedited shipping. On Monday December ** I was told that they do not expedite shipping because of Hasmet rules. I fail to understand what an electrical cord without a battery has to do with Hasmet. I finally got an email that my item was getting ready for shipping. On Wednesday December **, the shipper indicated a delivery date of Friday December **. I just checked again and now the delivery date is a week later, January *th. How can this be. My Nephew recommended that I purchase from you directly because in his experience everyone was so helpful and customer service was a pleasure. HA!!! I was lied to about excpedited delivery. I am now without the machine and have to continue to Schlepp heavy water bottles which is one of the reasons I decided to choose SodaStream. The worst part had I not listened to my new phew about your “wonderful” service I would have either purchased from Amazon Prime and would have the electrical cord in TWO days (not TWO weeks). I could have gone too Bed Bath and Beyond and would be happily using my SodaStream as we speak. I am very upset. I feel like sending the whole thing back to you and ordering from Amazon. I even ordered additional bottles. I have been committed to you obviously it is not reciprocated. SHAME ON YOU.*My friend also ordered from you at my recommendation. SHAME ON ME.

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SodaStream

Customer service issue
Reported by GetHuman1845895
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 36 others
0 customers following this

Timeline

GetHuman1845895 started working on this issue
Dec 28th, 2018 2:40am

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