My name is Arabella. My current account is bellaraine**. I dont know what phone number...

GetHuman5847819's Account Access issue with Snapchat from March 2021

Help with my Snapchat issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5847819's own words
My name is Arabella. My current account is bellaraine**. I dont know what phone number is associated with that account (must be an old number and not my current number, ***.***.****) my current number is associated with my old account, iambella*****. I have no email set up with my current account and the email associated with the old one is my brothers email, which is the incorrect email. I forgot my password for bellaraine** and when I try to reset it, it wont work because I enter in my number it resets it for my old account. And I have no email associated with it, so that wasnt an option either. I understand that snap cant help me for security reasons but please. It's just a case of I forgot my password and my phone number and email weren't up-to-date. Something else I should mention, I believe snapchat temporarily locked my account because of the failed log ins. My current email is *****@***.com. my old email is *****@***.com. and my brothers email that I mistakenly put on my old account is *****@***.com. thank you so much for your time

GetHuman5847819 did not yet indicate what Snapchat should do to make this right.

How GetHuman5847819 fixed the problem

We are waiting for GetHuman5847819 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Access issue
Reported by GetHuman5847819
Mar 15th, 2021 - 2 years ago
Seen by 14 customers so far
Similar issue to 20844 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman5847819 started working on this issue
Mar 15th, 2021 10:26pm
GetHuman5847819 confirmed the issue is fixed. Hooray!
Mar 16th, 2021 11:05pm