My name is Arabella. My current account is bellaraine**. I dont know what phone number...
GetHuman5847819's Account Access issue with Snapchat from March 2021
Help with my Snapchat issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman5847819's own words
My name is Arabella. My current account is bellaraine**. I dont know what phone number is associated with that account (must be an old number and not my current number, ***.***.****) my current number is associated with my old account, iambella*****. I have no email set up with my current account and the email associated with the old one is my brothers email, which is the incorrect email. I forgot my password for bellaraine** and when I try to reset it, it wont work because I enter in my number it resets it for my old account. And I have no email associated with it, so that wasnt an option either. I understand that snap cant help me for security reasons but please. It's just a case of I forgot my password and my phone number and email weren't up-to-date. Something else I should mention, I believe snapchat temporarily locked my account because of the failed log ins. My current email is *****@***.com. my old email is *****@***.com. and my brothers email that I mistakenly put on my old account is *****@***.com. thank you so much for your time
GetHuman5847819 did not yet indicate what Snapchat should do to make this right.
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