Hi my account was randomly terminated and it had all of the pictures of my grandma who...

GetHuman-cocaab's Account Access issue with Snapchat from January 2020

Help with my Snapchat issue
First: share to improve GetHuman-cocaab's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cocaab may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-cocaab's own words
Hi my account was randomly terminated and it had all of the pictures of my grandma who passed away that I have in this whole world and years of pictures saved of my daughter . All I want is the pictures so I can save them else where and I won’t use the account anymore . I didn’t mean to violate TOS and I’m sorry ** please allow access to my photos and videos in my saved memory **My Snapchat username is *Certified-Bunni *My email *****@***.com**Please help

GetHuman-cocaab did not yet indicate what Snapchat should do to make this right.

How GetHuman-cocaab fixed the problem

We are waiting for GetHuman-cocaab to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Snapchat

Account Access issue
Reported by GetHuman-cocaab
Jan 9th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 22774 others
0 customers following this

Timeline

GetHuman-cocaab started working on this issue
Jan 9th, 2020 6:27am