I drive to your **** Hwy * location in Houston to get a couple of small drinks. I’m in...

GetHuman-annecmun's Complaint issue with Smoothie King from April 2019

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The issue in GetHuman-annecmun's own words
I drive to your **** Hwy * location in Houston to get a couple of small drinks. I’m informed that they are out of that size cup. I’m asked if I want the med size. I say “if you are asking me if I want to pay for a larger one then no I do not. I came for the smaller size because I really don’t want to pay for the larger ones. Can you just make the amount of a small one and pour it in a med cup? She says “ I will have to charge you .** cents each cup—is that ok? No it’s not. Why are you charging ME for supplies YOU don’t have? She tells me because we have to so that we can account for our inventory. Why is your inventory my problem? Well it’s just something we have to do. I told her to cancel my order for many reasons: POOR CUSTOMER SERVICE! What she should have done is offered to make the drinks in a med cup at no increased cost to me. Instead she wants me to pay for the larger size because they are out of cups. Then she wants to charge me for the cup she has to use to put a smaller amount in it. Do I trust after that conversation that I would have gotten a drink that was not tampered with? No! My family goes there weekly so it’s an unpleasant experience I will be sharing with others.
An apology would be nice. I had to drive to another location out of my way to get what I went to buy in the first place. If it were not for promising my son a drink I would have not gone out of my way.
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Smoothie King

Complaint issue
Reported by GetHuman-annecmun
Apr 7th, 2019 - 2 years ago
Fixed
Seen by 67 customers so far
Similar issue to 55 others
0 customers following this
Items needed
Name on the reservation

Timeline

GetHuman-annecmun started working on this issue
Apr 7th, 2019 10:55pm
GetHuman-annecmun indicated the issue is not fixed yet.
Apr 8th, 2019 4:05am
GetHuman-annecmun indicated the issue is not fixed yet.
Apr 10th, 2019 11:36pm
GetHuman-annecmun indicated the issue is not fixed yet.
Apr 10th, 2019 11:45pm

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