I have a premium membership but under the account section in the app it says it’s a plu...

GetHuman1043220's customer service issue with Slacker Radio from August 2018

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The issue in GetHuman1043220's own words
I have a premium membership but under the account section in the app it says it’s a plus membership. I can’t play albums I have downloaded for offline. Also I don’t want to pay for a plus membership and premium, I canceled the plus membership will that affect my premium membership or access?
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Slacker Radio

Customer service issue
Reported by GetHuman1043220
Aug 27th, 2018 - 2 mons ago
I have an issue with Slacker Radio too
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Seen by 5 customers so far
Similar issue to 131 others
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Items needed
Account holder name
Billing address
Account phone number
Email address on the account
Timeline
GetHuman1043220 started working on this issue
Aug 27th 7:34pm