Deal change on the **th May

GetHuman5026334's Overcharge on Account issue with Sky from July 2020

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Name on the account, Billing address, and Email address on the account
The issue in GetHuman5026334's own words
Talk to someone at Sky ... On the **th May I changed my broadband contract to Sky Superfast Broadband for an** month period, at the cost of £** a month. On the *nd June a payment for £**.** was taken from my account. I appreciate that the direct debit may have already been set up for this. I assumed that I would receive a letter*email explaining what would happen with the payments, but as I didn't, I decided to cancel my direct debit and talk to some one with regards to setting something up a direct debit at the new rate. However I am finding it impossible to talk to anyone as I do not fall into the vulnerable or key worker category.
I have a new contract
Please can someone call me************
Is this really relevant?
I have tried practically every phone number I could find but as I am not in the vulnerable or key work category I cannot get through to talk to any one.
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Sky

Sky Superfast Broadband
Overcharge on Account issue
Reported by GetHuman5026334
Jul 3rd, 2020 - 4 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 1414 others
0 customers following this

Timeline

GetHuman5026334 started working on this issue
Jul 3rd 5:08pm
GetHuman5026334 indicated the issue is not fixed yet.
Jul 3rd 9:23pm
GetHuman5026334 indicated the issue is not fixed yet.
Jul 3rd 9:26pm
GetHuman5026334 indicated the issue is not fixed yet.
Jul 3rd 9:26pm