I came back to sky end of Jan.*Everything seemed to go fine, I received an email to cre...

GetHuman-pedrogw's customer service issue with Sky from April 2020

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The issue in GetHuman-pedrogw's own words
I came back to sky end of Jan.*Everything seemed to go fine, I received an email to create my Sky ID, I received the email to verify my account which bounced me into my old account even though it has a different account number.*When trying to create a new account it does not ask for the account number but seems to go by email * name * address?*I need to change the account number on my account or be able to create a new account.*I don't really want to ring in the current situation, but everything seems to be leading my in this direction.*Can you please advise my best course of action.**Thank you

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Sky

Customer service issue
Reported by GetHuman-pedrogw
Apr 13th, 2020 - 7 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 1024 others
0 customers following this

Timeline

GetHuman-pedrogw started working on this issue
Apr 13th 9:56am
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 13th 9:57pm
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 14th 5:53am
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 14th 10:17am
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 14th 12:16pm
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 15th 6:37am
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 16th 9:05am
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 16th 9:56pm
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 17th 8:21am
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 18th 12:44pm
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 28th 10:30am
GetHuman-pedrogw indicated the issue is not fixed yet.
Apr 28th 10:32am