I thought my payment was by direct debit but it was from my debit card which expired en...
GetHuman-gringley's customer service issue with Sky from June 2018
Help with my Sky issue
The issue in GetHuman-gringley's own words
I thought my payment was by direct debit but it was from my debit card which expired end of May. I have tried to inform of the new card numbers and expiry date but without success. Sky have sent an e-mail to say they haven't received payment and I have spoken to an adviser who told me to click on a link, but I have an old phone which will not do this. I am thinking that the only way to avoid the frustration of your system is to cancel, which I shall do if I cannot resolve this utter frustrating process . I am ** and cannot deal with anything other than speaking to a person, instead of trying, unsuccessfully to do things your way.It's a simple matter of getting the new card details to you, the funds are there and I am prepared to continue with Sky if YOU will contact me by a person. George Bradshaw, ** Commercial Street SK** *JD tel **** *** ****.
GetHuman-gringley did not yet indicate what Sky should do to make this right.
Ring zero, three, three, three, two, zero, two, two,one, five, two. It worked quickly.
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How GetHuman-gringley fixed the problem
After an infuriating * days trying to understand and get through to a human, I eventually used the Sky phone number *********** and soon got through to a human who sorted out my problem in no time. These companies should be made, by government, to have easy human access as the frustration is causing a drain on the NHS through stress related illness !
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