I thought my payment was by direct debit but it was from my debit card which expired en...

GetHuman-gringley's customer service issue with Sky from June 2018

Help with my Sky issue
The issue in GetHuman-gringley's own words
I thought my payment was by direct debit but it was from my debit card which expired end of May. I have tried to inform of the new card numbers and expiry date but without success. Sky have sent an e-mail to say they haven't received payment and I have spoken to an adviser who told me to click on a link, but I have an old phone which will not do this. I am thinking that the only way to avoid the frustration of your system is to cancel, which I shall do if I cannot resolve this utter frustrating process . I am ** and cannot deal with anything other than speaking to a person, instead of trying, unsuccessfully to do things your way.It's a simple matter of getting the new card details to you, the funds are there and I am prepared to continue with Sky if YOU will contact me by a person. George Bradshaw, ** Commercial Street SK** *JD tel **** *** ****.
GetHuman-gringley did not yet indicate what Sky should do to make this right.
Ring zero, three, three, three, two, zero, two, two,one, five, two. It worked quickly.
I have an issue with Sky too
How GetHuman-gringley fixed the problem
After an infuriating * days trying to understand and get through to a human, I eventually used the Sky phone number *********** and soon got through to a human who sorted out my problem in no time. These companies should be made, by government, to have easy human access as the frustration is causing a drain on the NHS through stress related illness !
Please help with my Sky issue
Do you have a customer issue as well?
We can help you get Sky's attention and get better help faster. Tap below to get started.
Having Sky issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Sky email you?
This email address isn't valid

Sky

Customer service issue
Reported by GetHuman-gringley
Jun 25th, 2018 - 6 mons ago
I have an issue with Sky too
Fixed
GetHuman-gringley shared how to fix
Seen by 12 customers so far
Similar issue to 21 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number
Timeline
GetHuman-gringley started working on this issue
Jun 25th 11:37am
GetHuman-gringley indicated the issue is not fixed yet.
Jun 25th 4:51pm
GetHuman-gringley confirmed the issue is fixed. Hooray!
Jun 27th 11:17am
GetHuman-gringley shared this issue with others over email
Jun 27th 11:24am
GetHuman-gringley confirmed the issue is fixed. Hooray!
Jun 27th 11:24am
GetHuman-gringley confirmed the issue is fixed. Hooray!
Jun 27th 11:28am
GetHuman-gringley confirmed the issue is fixed. Hooray!
Jun 28th 1:00pm