I purchased a serger **T***DC Professional * Thread Serger about * months ago. This mac...

GetHuman834392's customer service issue with Singer Sewing Co. from June 2018

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I purchased a serger **T***DC Professional * Thread Serger about * months ago. This machine did not come with the knife cover* item ** on page * in the instruction book. All I can do with this machine is a coverstitch. I did not buy this machine just to do a coverstitch. I bought it to do All of it's capabilities, but I can't without this part. I have spent hours and days trying to find a dealer or parts supplier that I could get this part from. They all tell me it's not available. It makes me angry that y'all would produce a product like this and leave a very important part out and not even make it available to get anywhere else. Please do not ignore this message. Please let me know something. Thank you for any help you can give me.
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Singer Sewing Co.

Customer service issue
Reported by GetHuman834392
Jun 29th, 2018 - a yr ago
I have an issue with Singer Sewing Co. too
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GetHuman834392 started working on this issue
Jun 29th, 2018 7:36pm
GetHuman834392 shared this issue with friends on Facebook
Jun 29th, 2018 7:37pm
GetHuman834392 indicated the issue is not fixed yet.
Jun 29th, 2018 7:44pm