I am trying to return a pair of shoes to Shoebuy.com. Every time I log into my account...

GetHuman-lamass's Returns issue with ShoeBuy.com from March 2021

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The issue in GetHuman-lamass's own words
I am trying to return a pair of shoes to Shoebuy.com. Every time I log into my account and hit return for my purchase the *website bounces me off and says an error has occurred. I tried several times with the same results. I tried calling their customer service line and no one takes the call, instead they tell you to email them, which I am also unable to do. This is extremely frustrating. I have had problems with their website before this. I have an account with them and half the time I'm unable to log in, the site will post an error message. I thought maybe they corrected the problem because I was able to log in to log into my account for this order. Now I can't process a return. This is extremely frustrating and once this return is completed I don't think I will be purchasing from them again. This purchase was processed with my PayPal account.

GetHuman-lamass did not yet indicate what ShoeBuy.com should do to make this right.

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ShoeBuy.com

Returns issue
Reported by GetHuman-lamass
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 16 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-lamass started working on this issue
Mar 24th 10:16pm