There does not appear to be a way to change the channel when watching cable tv on my Sh...

GetHuman1722051's customer service issue with Sharp from December 2018

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The issue in GetHuman1722051's own words
Change channels when watching cable tv ... There does not appear to be a way to change the channel when watching cable tv on my Sharp Smart TV that I just purchased. It came with a SHARP-ROKU TV remote control, no regular remote. I have looked at their (sharps) manual and searched the web but there is no way to change channels when watching cable. So I now have to go get a universal remote to be able to use my new tv? Someone dropped the ball on this. Am I incorrect? Is there a way to change cable channels with the smart remote?
There is no way to do so. You can only change from one streaming channel to another or to home. You cannot change channels when watching cable channels.
This is annoying. I should not have to go by it another remote. I have basic cable so it does not come with a cable box or cable company remote, I counted on my new tv to provide an adequate remote but it does not.
Just bought this tv last week.
Just searching the net for possible ways to use this roku remote to change cable channels.
I have an issue with Sharp too
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Sharp smart roku remote
Customer service issue
Reported by GetHuman1722051
Dec 9th, 2018 - 5 mons ago
I have an issue with Sharp too
Not resolved
Seen by 3 customers so far
Similar issue to 176 others
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GetHuman1722051 started working on this issue
Dec 9th, 2018 12:51pm