We own a Kenmore wall oven. On Thanksgiving our oven stopped working. We called and g...

GetHuman-tommeld's customer service issue with Sears from December 2018

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The issue in GetHuman-tommeld's own words
We own a Kenmore wall oven. On Thanksgiving our oven stopped working. We called and got a service tech in on Saturday, November **. He said the master board was burned out and had to order a new one. He also told us not to bake at high temperatures or use the self cleaning feature as they burn out the units. The part was to be delivered tomorrow, Dec. **. We just received a call from Sears and the part has not been shipped. They had no time frame as to when or even if the part will be shipped. We have out of town guests coming for Christmas and have been without an oven for almost a month. We have asked to speak to someone higher up but as yet no one has called us back. We need an answer to be able top make plans. *Here is the service order: ***************

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Sears

Customer service issue
Reported by GetHuman-tommeld
Dec 14th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 2355 others
0 customers following this

Timeline

GetHuman-tommeld started working on this issue
Dec 14th, 2018 2:58pm