Dear Mr. Lambert,* On October **, **** my husband purchased a *.* cf Kenmore Freezer...

GetHuman-myacchar's customer service issue with Sears from November 2018

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The issue in GetHuman-myacchar's own words
Dear Mr. Lambert,* On October **, **** my husband purchased a *.* cf Kenmore Freezer from Sears the order was placed online. This freezer was to be delivered to the Eastgate Sears store on October **th. On October **th we received a phone call that the truck making the delivery had broken down and they were not sure where this truck was going to end up but that we would receive a phone call when it was delivered. Just letting us know that the freezer would not be at the Eastgate Sears store on October **th as expected. On October **th, since we still had not heard anything from Sears about the delivery my husband sent and email to customer service referencing out sales* ************* to find out where this freezer was, mind you Sears received payment in full on October **th. No reply was received so finally on Tuesday, October **th I started making calls to Sears to find out where my freezer was at this time. The first call they told me to call customer service and gave me an *-*** number, that number the person told me to call the Eastgate Sears Store. I called the store to go through a long automated voice message and was then hung up on, Second time I called and listened to the long automated voice message I got a human being named Rob and he told me the freezer was in fact at the Eastgate store. Don't know how long the freezer was at the Eastgate store as no one called us to let us know. We finally pick it up on Wednesday, October **st. So I feel I should be compensated for this order, I placed the order, I looked into the delivery problem and I picked it up just what did Sears do?? Not very happy with this whole process and your customer service leaves a lot to be desired. I have in the past ordered many items from Sears and not had these problems but now I don't know if I will order in the future. Maybe you need to train your employees to be more knowledgeable and pleasant. Hopefully someone will read this email and will learn from this so it won't happen to anyone else.**Thank you*Martha Yacchari**PS: I am following up with a phone call to the Executive Customer Service

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Sears

Customer service issue
Reported by GetHuman-myacchar
Nov 6th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
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GetHuman-myacchar started working on this issue
Nov 6th, 2018 6:47pm