Dear Mr. Lambert,* On October **, **** my husband purchased a *.* cf Kenmore Freezer...

GetHuman-myacchar's customer service issue with Sears from November 2018

1 view | 1931 similar | 0 following
Help with my Sears issue
Next: our robot will wait on hold for GetHuman-myacchar to get a Sears rep on the line!
Always use the GetHuman Phone to call Sears. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-myacchar's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-myacchar may need:
Account name, Account address, Account email, Account phone number, Order number, and Order date
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue or complaint to the Better Business Bureau. You can also submit the issue to the local Manager.
The issue in GetHuman-myacchar's own words
Dear Mr. Lambert,* On October **, **** my husband purchased a *.* cf Kenmore Freezer from Sears the order was placed online. This freezer was to be delivered to the Eastgate Sears store on October **th. On October **th we received a phone call that the truck making the delivery had broken down and they were not sure where this truck was going to end up but that we would receive a phone call when it was delivered. Just letting us know that the freezer would not be at the Eastgate Sears store on October **th as expected. On October **th, since we still had not heard anything from Sears about the delivery my husband sent and email to customer service referencing out sales* ************* to find out where this freezer was, mind you Sears received payment in full on October **th. No reply was received so finally on Tuesday, October **th I started making calls to Sears to find out where my freezer was at this time. The first call they told me to call customer service and gave me an *-*** number, that number the person told me to call the Eastgate Sears Store. I called the store to go through a long automated voice message and was then hung up on, Second time I called and listened to the long automated voice message I got a human being named Rob and he told me the freezer was in fact at the Eastgate store. Don't know how long the freezer was at the Eastgate store as no one called us to let us know. We finally pick it up on Wednesday, October **st. So I feel I should be compensated for this order, I placed the order, I looked into the delivery problem and I picked it up just what did Sears do?? Not very happy with this whole process and your customer service leaves a lot to be desired. I have in the past ordered many items from Sears and not had these problems but now I don't know if I will order in the future. Maybe you need to train your employees to be more knowledgeable and pleasant. Hopefully someone will read this email and will learn from this so it won't happen to anyone else.**Thank you*Martha Yacchari**PS: I am following up with a phone call to the Executive Customer Service

GetHuman-myacchar did not yet indicate what Sears should do to make this right.

How GetHuman-myacchar fixed the problem

We are waiting for GetHuman-myacchar to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Sears issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-myacchar fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-myacchar
Nov 6th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 1931 others
0 customers following this


GetHuman-myacchar started working on this issue
Nov 6th, 2018 6:47pm

Moving? We Make It Easy.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies