On May **th **** a service call was made to repair a washing machine . The repairman d...

GetHuman-cgrottie's customer service issue with Sears from June 2018

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On May **th **** a service call was made to repair a washing machine . The repairman determined there was a bad PCB . Order parts . A re-manufactured part arrived May **th **** . May **st part was installed . Part was defective .Repairman order new part on the **st. I have his ticket that shows the new part being ordered on the **st. When I called sear repair i was informed the part would not ship until June **th **** . I called back to confirm appointment ,Was told part would not ship until June **nd **** My wife called on June **th to confirm because part was still not here . Was told part would ship within * days . Today I called was told by repair services and your part dept. they have no idea when the part will be shipped . Can someone please explain why it takes , what is now * weeks as of today, to get parts for a washing that is less then * years old. Whirlpool Duet Washing machine part *W********. craig walker ***-***-****
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Sears

Customer service issue
Reported by GetHuman-cgrottie
Jun 25th, 2018 - 6 mons ago
I have an issue with Sears too
Fixed
Seen by 10 customers so far
Similar issue to 608 others
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GetHuman-cgrottie started working on this issue
Jun 25th 10:32pm
GetHuman-cgrottie indicated the issue is not fixed yet.
Jun 26th 1:26am
GetHuman-cgrottie indicated the issue is not fixed yet.
Jun 26th 2:53am
GetHuman-cgrottie indicated the issue is not fixed yet.
Jun 26th 9:52am
GetHuman-cgrottie indicated the issue is not fixed yet.
Jun 26th 9:53am
GetHuman-cgrottie indicated the issue is not fixed yet.
Jun 26th 11:21am
GetHuman-cgrottie indicated the issue is not fixed yet.
Jun 27th 12:18am