On May **th **** a service call was made to repair a washing machine . The repairman d...
GetHuman-cgrottie's customer service issue with Sears from June 2018
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On May **th **** a service call was made to repair a washing machine . The repairman determined there was a bad PCB . Order parts . A re-manufactured part arrived May **th **** . May **st part was installed . Part was defective .Repairman order new part on the **st. I have his ticket that shows the new part being ordered on the **st. When I called sear repair i was informed the part would not ship until June **th **** . I called back to confirm appointment ,Was told part would not ship until June **nd **** My wife called on June **th to confirm because part was still not here . Was told part would ship within * days . Today I called was told by repair services and your part dept. they have no idea when the part will be shipped . Can someone please explain why it takes , what is now * weeks as of today, to get parts for a washing that is less then * years old. Whirlpool Duet Washing machine part *W********. craig walker ***-***-****
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