I have a Schlage BE***NX Connect Smart Lock with Century Trim and Z-Wave Compatability...

GetHuman-dluecken's customer service issue with Schlage Locks from November 2018

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The issue in GetHuman-dluecken's own words
I have a Schlage BE***NX Connect Smart Lock with Century Trim and Z-Wave Compatability installed by my builder * years ago. The lock work fine except the Thumbturn seems to slip or not allow me to completely close the lock, even after I cycle the Thumbturn. Also when I close it manually, I often get an alert sometime later (even hours later) the lock has been unlocked.**I have been trying to call the US Customer Service Number of (***)***-**** several times over the last two days to no avail. I only get to listen to repetitious piano classical music for an hour before my phone cancels the call. That is not customer service. Why doesn't someone answer the phone?**What do I need to do to get the lock repaired or replaced so I can safely trust that it is closed when I manually close it?
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Schlage Locks

Customer service issue
Reported by GetHuman-dluecken
Nov 29th, 2018 - 9 mons ago
I have an issue with Schlage Locks too
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Seen by 4 customers so far
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GetHuman-dluecken started working on this issue
Nov 29th, 2018 3:54pm