My Schlage BE*** smart door lock stopped working. The keypad flashes the red X any tim...

GetHuman-saleens's customer service issue with Schlage Locks from September 2018

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The issue in GetHuman-saleens's own words
My Schlage BE*** smart door lock stopped working. The keypad flashes the red X any time you try and use it and my phone app shows *% battery life even though the batteries have been changed (it shows ***% briefly after plugging the battery pack back in). A few weeks ago the touchpad stopped working entirely and when I took the lock off the circuit board was soaked with condensation. After wiping it off and leaving it out to dry it worked until a few days ago when the flashing X and *% battery warning started up and the circuit board was, again, covered in condensation.**I assume I will need at least a replacement lock and touch pad, and preferably some method of preventing this from happening in the future.
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Schlage Locks

Customer service issue
Reported by GetHuman-saleens
Sep 20th, 2018 - 6 mons ago
I have an issue with Schlage Locks too
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Seen by 27 customers so far
Similar issue to 39 others
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GetHuman-saleens started working on this issue
Sep 20th, 2018 7:29pm
GetHuman-saleens indicated the issue is not fixed yet.
Sep 20th, 2018 7:30pm