We were told by SAS Star alliance partner that because we are a god member we will have...

GetHuman-umk's customer service issue with Scandinavian Airlines (SAS) from July 2018

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The issue in GetHuman-umk's own words
We were told by SAS Star alliance partner that because we are a god member we will have free checked in luggage but when we arrived at the ariport we were told by SAS that they had changed the policy and have to charge us $**. The policy shown on our itinerary also seems to suggest that we get * free baggage. SAS customer care was very rude, dismiss our argument that it is the responsibility of SAS to make sure their partners know of their policy and said if they are not taking any more action when we asked to whom we should write. *Is there another level besides the person who responds to our completed complaint form?
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Scandinavian Airlines (SAS)

Customer service issue
Reported by GetHuman-umk
Jul 1st, 2018 - a yr ago
I have an issue with Scandinavian Airlines (SAS) too
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Seen by 5 customers so far
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Timeline
GetHuman-umk started working on this issue
Jul 1st, 2018 2:20am
GetHuman-umk indicated the issue is not fixed yet.
Jul 1st, 2018 2:20am