I just received my new Samsonite luggage today, my order number is *************** But...

GetHuman-dracoels's customer service issue with Samsonite.com from October 2018

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Help with my Samsonite.com issue
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The issue in GetHuman-dracoels's own words
I just received my new Samsonite luggage today, my order number is *************** But there is something wrong with it, the latch can't hold, even when the suitcase is empty, one of the * latches just can't be closed. After careful inspection, I found that it is a bit askew, so that only with very great strength can I close it. I wish to return it and order a new one. Another thing is, I bought this suitcase with a friend and I bought * cases together, and because of a promotion we get a discount (for * and more)because we bought *. Now my friend's suitcase is alright and he wish to keep his. But if I order a new one then there won't be any discount because I am just buying one. I will return this case to you soon and instead of me ordering a new one, can you just send a new one back to me? It's an ice blue one. If you want any picture proving that the suitcase is broken, just tell me

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Samsonite.com

Customer service issue
Reported by GetHuman-dracoels
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 30 others
0 customers following this

Timeline

GetHuman-dracoels started working on this issue
Oct 23rd, 2018 4:36pm

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