My name is Victoria Solis and I contacted Sam's Club Customer Service via telephone on...

GetHuman1704322's customer service issue with Sam's Club from December 2018

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Help with my Sam's Club issue
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GetHuman1704322's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (6 mons ago)
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The issue in GetHuman1704322's own words
My name is Victoria Solis and I contacted Sam's Club Customer Service via telephone on **********, regarding an issue I experienced while at my local club. I was given reference number ******-******, and was told that I would be contacted via email within two business days. It has been eight business days and I have yet to be contacted. I just now called the customer service number to follow up and ask when I would be contacted and the customer service representative that I spoke to rudely stated that she has no idea when I'd be contacted and that I had no choice than to continue waiting. I tried to explain my situation to her, and when I waited for her response, she was no longer on the line. My husband and I work hard for our money and we spend a good amount of it at Sam's Club only to be treated like a nuisance when I need assistance. I need help with my situation and would like to be contacted in a timely manner. Thank you in advance for your time and attention.
GetHuman1704322 did not yet indicate what Sam's Club should do to make this right.
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Sam's Club

Customer service issue
Reported by GetHuman1704322
Dec 6th, 2018 - 6 mons ago
I have an issue with Sam's Club too
Not resolved
Seen by 5 customers so far
Similar issue to 1584 others
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Timeline
GetHuman1704322 started working on this issue
Dec 6th, 2018 7:02pm