I received an email offer for ** free prints after a first time sign up for photo. I at...
GetHuman-kirwills's customer service issue with Sam's Club from December 2018
Help with my Sam's Club issue
Next: our robot will wait on hold for GetHuman-kirwills to get a Sam's Club rep on the line!
Always use the GetHuman Phone tocall Sam's Club. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-kirwills's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kirwills may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-kirwills's own words
I received an email offer for ** free prints after a first time sign up for photo. I attempted to order the prints on multiple browsers on the computer, my phone, and the app. The credit was not visible on any of them. I read the help site which suggested using the app. When I went to submit the confirmation it didn’t have the steps listed on the help site but rather just submitted. I drove to the club this morning to pick up the photos. They were not showing up with the credit and no one (cashier, team leader, or member service representative) were aware of how to fix the issue. They told me the only option was to come back an hour later when the photo team member was scheduled. I ended up coming back to the club and after waiting an additional ten minutes in line spoke with the photo team member. She indicated it didn’t show because I didn’t order ** photos even though the email never provides any stipulation. The only resolution she could offer was to order again and drive back to the club for a third time to pick up the photos. I feel as though this is extremely poor customer service and there should be some type of compensation for the multiple trips and time wasted due to incomplete information and untrained employees.
GetHuman-kirwills did not yet indicate what Sam's Club should do to make this right.
I have an issue with Sam's Club too
How GetHuman-kirwills fixed the problem
We are waiting for GetHuman-kirwills to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.