I received an email offer for ** free prints after a first time sign up for photo. I at...

GetHuman-kirwills's customer service issue with Sam's Club from December 2018

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The issue in GetHuman-kirwills's own words
I received an email offer for ** free prints after a first time sign up for photo. I attempted to order the prints on multiple browsers on the computer, my phone, and the app. The credit was not visible on any of them. I read the help site which suggested using the app. When I went to submit the confirmation it didn’t have the steps listed on the help site but rather just submitted. I drove to the club this morning to pick up the photos. They were not showing up with the credit and no one (cashier, team leader, or member service representative) were aware of how to fix the issue. They told me the only option was to come back an hour later when the photo team member was scheduled. I ended up coming back to the club and after waiting an additional ten minutes in line spoke with the photo team member. She indicated it didn’t show because I didn’t order ** photos even though the email never provides any stipulation. The only resolution she could offer was to order again and drive back to the club for a third time to pick up the photos. I feel as though this is extremely poor customer service and there should be some type of compensation for the multiple trips and time wasted due to incomplete information and untrained employees.
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Sam's Club

Customer service issue
Reported by GetHuman-kirwills
Dec 1st, 2018 - 6 mons ago
I have an issue with Sam's Club too
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Seen by 3 customers so far
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GetHuman-kirwills started working on this issue
Dec 1st, 2018 5:48pm