I placed an order for a * tier cake "butterfly delight" was the name of that cake. I w...

GetHuman1641439's customer service issue with Sam's Club from November 2018

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The issue in GetHuman1641439's own words
I placed an order for a * tier cake "butterfly delight" was the name of that cake. I was urgered to pay for it upon ordering.I have never done that at sams.anyway the issue was the next day when I went to pick up cake it looked plain and ugly and there were no butterflies anywhere. I needed that cake by *:** and it was *:**. They simply told me that they didn't know what happened. Plus I asked them to fix it and the lady said the lady who actually draws was gone. I then proceeded to ask for a manager. A rude tiny guy came acting like I was bothering him. Promptly rushing me to ask what do I need. I told the problem and I explained the baby shower theme was butterflies and I needed them on there besides the cake looked super plain and crappy I told the guy it must be fixed and that ultimatly I should get a refund...he said if he didn't have the butterflies ,then he didn't have them. He was a total idiot I have worked retail all my adult life.this guys is a total failure as a rep for Sams he was rude and didn't help my situation at all I hated him
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Sam's Club

Customer service issue
Reported by GetHuman1641439
Nov 27th, 2018 - 9 mons ago
I have an issue with Sam's Club too
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Seen by 18 customers so far
Similar issue to 1493 others
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GetHuman1641439 started working on this issue
Nov 27th, 2018 11:06pm