Salesforce Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Salesforce customer service, archive #1. It includes a selection of 4 issue(s) reported July 16, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I encountered an issue when trying to access my salesforce account. It displayed a message stating the account was temporarily suspended, instructing me to contact the billing department at [redacted] for re-activation. Subsequently, I tried to log into my salesforce checkout account, which showed a message stating the organization was not enabled for Checkout. I would prefer not to disclose billing details over the phone and prefer to settle this matter directly through my account with salesforce.com. I am open to resolving this with salesforce customer service over the phone but am hesitant about sharing payment information over the phone and prefer using web services or in-person methods for that.
Reported by GetHuman884794 on الإثنين ١٦ يوليو ٢٠١٨ ١٢:٤٠
I am having trouble logging in with my current password. This morning it worked fine, but this afternoon it was rejected. My Salesforce representative, B.T., submitted a ticket for a password reset. I am a Premier client and urgently need this resolved as I am unable to work until I regain access. I have an important meeting tomorrow and access is crucial. I have reset my password three times even though I am confident it was correct. B.T. mentioned that this issue only occurs when the password is entered incorrectly, which I find upsetting. I require urgent help with this matter.
Reported by GetHuman5228897 on الخميس ٣ سبتمبر ٢٠٢٠ ٢٠:٠٤
Hello, We are facing a major issue. We have been trying to contact our account executive, Gloria Salazar, but have not received any response. We are being billed for Sales Cloud and Pardot licenses, yet we have not been able to implement the solution. Our company is PACTEMOS (SEVEN COMPANY) and the associated email is [redacted] The contract start date was 14/01/[redacted], and the end date is 13/01/[redacted]. We need your assistance as the solution has not been implemented due to multiple issues that have arisen. How can you help us?
Reported by GetHuman5437067 on الخميس ٥ نوفمبر ٢٠٢٠ ٢٢:٤٢
I am experiencing difficulty accessing both my admin and regular accounts. My designated Salesforce contact has departed, resulting in bounced emails. Attempts to contact my billing representative at Salesforce have been unsuccessful as they are also no longer available. I am left without any point of contact, and today is the scheduled launch for my PR campaign. Furthermore, I managed to access one of my accounts and utilized Campaign Monitor to send an email. Subsequently, I have been inundated with error emails every hour, with well over [redacted] received since yesterday, each showing the message "Salesforce Error ID: [redacted]-[redacted] ([redacted]98)." Thank you, M.
Reported by GetHuman5646670 on الثلاثاء ١٢ يناير ٢٠٢١ ١٤:٢٤

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