Saks Fifth Avenue Customer FAQ

Top Answers & How-to Guides

What is Saks Fifth Avenue's Phone Number?

The question we are asked most often is about how to talk to Saks Fifth Avenue customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a loyalty program for frequent shoppers?

Yes, Saks Fifth Avenue offers a loyalty program called SaksFirst. It is designed for frequent shoppers to enjoy exclusive benefits...
Ask any question you have about Saks Fifth Avenue customer service, get an answer now.

Recent Saks Fifth Avenue Customer Questions

Will saks refund / dispute my stolen gift card?

We're sorry to hear about your stolen gift card. At Saks Fifth Avenue, the policy typically states that gift cards are like cash, thus, they can't be replaced if lost or stolen. However, if you have the gift card number or proof of purchase, it's recommended to contact Saks Fifth Avenue's customer service for possible assistance. Each situation is unique and they may be able to offer some help depending on the circumstances.
Asked Feb 23, 2024 3:48 PM

Help me with my Saks Fifth Avenue customer service issue

Order Tracking

How can I track my order?

To track your order, log in to your account on our website and navigate to the "Order Status" page. There, you will find real-time...

Return Policy

What is Saks Fifth Avenue's return policy?

Saks Fifth Avenue provides a flexible and hassle-free return policy. Customers can return eligible merchandise within 30 days of purchase,...

Can I return an item purchased online in-store?

Yes, Saks Fifth Avenue allows customers to return items purchased online in-store. This seamless omnichannel experience offers convenience...

Payment Options

What payment options are accepted at Saks Fifth Avenue?

Saks Fifth Avenue provides various payment options to ensure a convenient shopping experience. We accept major credit cards, including...

Order Changes

Can I cancel or modify my order?

Yes, you can cancel or modify your order at Saks Fifth Avenue. However, it is important to note that orders can only be changed or...

International Shipping

Do you offer international shipping?

Yes, we offer international shipping to various countries around the world. Saks Fifth Avenue understands the importance of reaching...

SaksFirst Program

What is SaksFirst and how does it work?

SaksFirst is a loyalty program offered by Saks Fifth Avenue that rewards customers for their continued patronage. It is free to join...

What is the SaksFirst credit card?

The SaksFirst credit card is a financial tool offered by Saks Fifth Avenue. It provides customers with exclusive benefits and rewards...

Promotions and Discounts

Are there any special promotions or discounts available?

Yes, Saks Fifth Avenue offers various promotions and discounts throughout the year. Customers can stay updated on current promotions...

Gift Cards

Can I purchase a Saks Fifth Avenue gift card?

Yes, you can conveniently purchase a Saks Fifth Avenue gift card both online and in-store. Whether you want to surprise someone with...

Size Guide

Do you have a size guide for clothing/shoes?

Yes, we provide a comprehensive size guide for both clothing and shoes. At Saks Fifth Avenue, we understand the importance of finding...

Loyalty Program

Is there a loyalty program for frequent shoppers?

Yes, Saks Fifth Avenue offers a loyalty program called SaksFirst. It is designed for frequent shoppers to enjoy exclusive benefits...
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