It is now **.**pm on Sunday *st November . *I received a delivery just before **pm thi...

GetHuman5089654's customer service issue with Sainsbury's from November 2020

Help with my Sainsbury's issue
The issue in GetHuman5089654's own words
I was trying to get through on the phone but the lines were constantly busy for **-** minutes . ... It is now **.**pm on Sunday *st November . *I received a delivery just before **pm this evening . I had ordered *x ** second class stamps but had been informed that you were sending me *x ** first class stamps , which I was happy about . The delivery men advised me through the window that they had put my stamps in the co op bag i had left out . When I went to empty that bag there were only *x** frist class stamps . I was charged for *x ** first class stamps and am requesting a refund of £*-**p refund for the ** that were missing . *I am not happy at all as a regular customer at Sainsbury's *I look forward to hearing from you and how my refund will be sorted out . *I tried ringing the number on my receipt . I held on for **-** minutes but got no reply . *Many thanks , *Jane ( order number ********
I want a refund for the stamps I didnt recieve please - also , please let me know when I will receive my refund . Thank you
I am a loyal Sainsbury customer , who is shielding .
Tried ringing but no response . I looked for a customer complaint email address but there doesnt appear to be one !
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Sainsbury's

Online delivery - a book of stamps worth £*.**p was missing but I have been charged for it .
Customer service issue
Reported by GetHuman5089654
Nov 1st, 2020 - 9 months ago
Fixed
Seen by 7 customers so far
Similar issue to 408 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5089654 started working on this issue
Nov 1st, 2020 10:50pm
GetHuman5089654 confirmed the issue is fixed. Hooray!
Nov 2nd, 2020 2:27pm

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