I contacted Sainsbury’s on the phone number allotted for the elderly to get priority a...

GetHuman-gnudig's customer service issue with Sainsbury's from April 2020

Help with my Sainsbury's issue
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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-gnudig's own words
I contacted Sainsbury’s on the phone number allotted for the elderly to get priority access to their food delivery service. I gave them the necessary information and they said they would contact me within two working days (this was on **st March). On *th April I received an automated voice message saying they could not verify my email address and Nectar card and told me to phone on **** *******. This I have done on times out count, each time having to listen to * or * minutes of spiel before being told to try again later and then being summarily cut off. This is an extremely annoying and dispiriting matter for an ** year old try to get food. I have already made sure that the Nectar site has my correct email but I assume that Sainsbury have passed on to other applicants and won’t review my case without my making contact via this wretched telephone torture which may never let me through anyhow.*Please help!**Gerald Nutton

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Sainsbury's

Customer service issue
Reported by GetHuman-gnudig
Apr 9th, 2020 - a year ago
Not resolved
Seen by 43 customers so far
Similar issue to 239 others
0 customers following this

Timeline

GetHuman-gnudig started working on this issue
Apr 9th, 2020 11:24am
GetHuman-gnudig indicated the issue is not fixed yet.
Apr 9th, 2020 11:35am
GetHuman-gnudig indicated the issue is not fixed yet.
Apr 9th, 2020 11:36am
GetHuman-gnudig shared this issue with friends on Facebook
Apr 9th, 2020 11:36am
GetHuman-gnudig indicated the issue is not fixed yet.
Apr 9th, 2020 4:40pm
GetHuman-gnudig indicated the issue is not fixed yet.
Apr 10th, 2020 12:40pm
GetHuman-gnudig indicated the issue is not fixed yet.
Apr 10th, 2020 12:40pm

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