On April **th I order over $*** of merchandise. It was delivered promptly and I was ve...

GetHuman4855136's Complaint issue with Safeway from May 2020

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The issue in GetHuman4855136's own words
unglue them from each other ... On April **th I order over $*** of merchandise. It was delivered promptly and I was very happy with the results. **One of the items was a large box of Tide Pods ** count for a cost of $**. When I opened it the pods were stuck together because one of more had broken open and acted as glue for all the others. The soap is unuseable. I called and was told that I would get a credit for the cost of the Tide. Today I ordered another great amount from Safeway and was not given the credit which was over $**. I also was not given the sale price on all the items I bought. I ordered through Instacart and I thought I did last time also.
It didn't work and the tide is unusable
Giving me a credit for the $** dollars for the Tide or give me another box of Tide pods ** count in the white container.
I have shopped at Safeway for years
Wrote a note to Safeway. They are the ones that can fix this not the customer.
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Safeway

Tide pods
Complaint issue
Reported by GetHuman4855136
May 21st, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 167 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman4855136 started working on this issue
May 21st, 2020 11:17pm
GetHuman4855136 indicated the issue is not fixed yet.
May 22nd, 2020 4:26pm
GetHuman4855136 indicated the issue is not fixed yet.
May 22nd, 2020 4:28pm

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