SafeLink Wireless Customer Service Issues

Hello! I'm Sergey Novikov, a 71-year-old retired and disabled individual living on a low income. I recently applied for the SafeLink program online. I already have my own Samsung phone, but when my application was approved, they sent me a new sim card to use with my current device. Unfortunately, when I called [redacted] on 1-24-22 to update my phone number, I encountered some difficulties. Each representative asked for the sim card number, IMEI, and details about the phone number switch, leading to multiple transfers and a prolonged call time from 5 pm to 10:30 pm. Despite my efforts, the issue persists, and I am unable to make phone calls. I humbly request assistance with resolving this matter. Thank you, Sergey.

Hello, my name is Sergey Novikov and I'm 71 years old. I am retired, disabled, and have a low income. I recently applied for the SafeLink program online. I informed the representative that I have my own Samsung phone and requested to keep my old phone number due to it being linked to important contacts like doctors and suppliers. After my application was approved, I received a new SIM card, but encountered difficulties activating it. When I contacted customer service, I faced challenges transferring my old phone number to the new SIM card despite multiple attempts. This has left me unable to make phone calls, which is distressing for me. I would appreciate any assistance with resolving this issue. Thank you, Sergey. My email is [redacted]

Hello! My name is Sergey Novikov, and I am 71 years old, retired, disabled, and on a low income. I applied for the SafeLink program online. When I received the new sim card, I tried to change my phone number as requested. However, I faced difficulties and spent a lot of time on the phone without a resolution. Currently, I am unable to make phone calls, which is very distressing for me. I seek assistance in resolving this issue promptly. Thank you, Sergey. My email is [redacted] Please contact me on my old number [redacted] as my phone with the new sim card is not functioning.

I was on the phone with Safelink for 4 days trying to get a new SIM card to upgrade my phone before the February deadline. Despite my phone being compatible, I had no luck getting assistance during multiple long calls. Each time I spoke to a representative, they assured me everything was in order, but I would end up being transferred or disconnected without progress. Despite being promised callback after long waits, I never received any. Even after repeating the process again multiple times, I faced the same issues of unfulfilled promises. Finally, a last call resulted in a promise to send me a new phone for the inconvenience, but no supervisor ever reached out to facilitate it. It has been a frustrating experience trying to simply obtain a SIM card from Safelink and their lack of follow-through is disappointing.

I have spent four days on the phone with Safelink trying to get a SIM card to switch phones before February. I called multiple times, going through the steps to transfer my compatible phone, only to be transferred to agents who promised to call me back but never did. After many attempts, I finally spoke to a helpful lady who said she would send a new phone and have a supervisor call me to set it up due to the run-around I received. Sadly, I never received that call back as promised. It's frustrating dealing with customer service reps who have difficulty with English. All I want is the free phone I was promised and maybe just a simple call back, but it seems impossible with Safelink.

I have been using the same Safelink number for nearly 4 years, but my phone was recently stolen, which is causing me a lot of distress because it had all my important information in my Google account. I urgently need help transferring my number to a new device since I can't access the account without the phone. I have a new Tracfone SIM card that I hope to use. Please assist me in this situation. Thank you.

My phone keeps losing connection to the network, and I struggle to get service. I own a newer Motorola Stylus 5G phone. I requested a BYOP packet, but I was informed that I couldn't use any of the SIM cards provided except the one for T-Mobile, which unfortunately doesn't work well in my area. I was promised another SIM card to be delivered the following day, but it didn't arrive until two days later, and I'm still without reliable service. Living in a rural area, it's crucial for me to have a working phone. Despite my pleas, I haven't received the necessary support. I will be escalating this issue to our government authorities. A supervisor assured me of a callback within 30 minutes two days ago, but I still haven't heard back. Dealing with SafeLink has been disappointing.

Hello, I am Rosangie Ortega, a mother of two schoolgirls. Due to my limited resources, I requested a tablet for my daughters since I cannot afford one for each of them to meet their educational needs. However, I was informed that I couldn't receive any as I am listed with a cell phone. I did request a cell phone many years ago, which has been disconnected and I no longer have it. The staff member assisting me tried to deactivate it to help me, as they had done for other cases, but encountered difficulties. They suggested that I reach out in writing due to my situation with two daughters. I would appreciate it if you could deactivate the cell phone if possible to assist me in obtaining at least one tablet for my daughters. Thank you, Rosangie Ortega

I made a payment of ($10.75) to add [redacted] minutes to my phone balance. The money was deducted from my checking account, but the minutes have not been added. I have been on the phone for a total of 7 hours with multiple individuals, including supervisors, all unable to resolve the issue. Each transfer results in disconnection, adding to my frustration. I insist on having the purchased minutes added to my balance. I am considering reaching out to local TV stations to address the ongoing problems with Safelink and Tracfone, as I have found many others with similar issues. Safelink needs to rectify this by adding the paid minutes to my balance. - L.W.

My phone is not turning on, and I'm unable to locate the IMEI number since it's not on the physical phone itself. This phone was set up about 4-5 years ago, and unfortunately, I don't have the original paperwork used during the initial setup. I only have my information and the SIM card number. The only serial number I have is on the battery of the broken phone. I need a replacement phone. When I tried to purchase a new phone and input my number, I couldn't select any phones as if my number isn't in the system. However, I have had service before and after the phone broke through an enrollment plan with the company. I've contacted customer support but haven't had success. I have saved all communication with the company and can provide screenshots. My phone number is [redacted].

I've been trying to transfer my phone number and minutes from Safelink to another device because my old phone is no longer working. Despite calling Safelink for the past three days, I haven't been able to get the assistance I need. Initially, they advised me to buy a sim card kit, which I did. After calling back with a ticket number of [redacted], I was transferred multiple times and eventually got disconnected. It's frustrating and I feel like no one is willing to help me. Each time I call, I get put on hold for hours and then told that the system is slow with no resolution in sight. I hope to find a solution soon.

I've been trying to upgrade my phone since 2:45 yesterday afternoon. The phone finally turned on, but my Safelink information and contacts didn't transfer. I think my minutes are on Tracfone instead of Safelink. I'm concerned about being charged since I already used my food money to buy a phone that was supposed to be free. Safelink isn't showing on my phone, and I only have 1004MB of data until April 27th. Safelink customers should get 4.5G of data. The minutes show [redacted] until April 27th, but I'm entitled to [redacted] minutes a month with Safelink. They directed me to an external chat and charged me $39.00, which caused financial issues. Please help me turn my phone on with Safelink, not Tracfone. My phone number is [redacted].

I received a four (4) day notice that my phone would be deactivated on 2/1/22. I attempted to secure a no-cost replacement phone through Safelink, but none were available. I borrowed funds to purchase a blu j5l device and additionally bought a Safelink SIM card for 20.00 to activate the phone. In total, I spent 85.00 on the phone and the SIM card. During this process, my old phone was deactivated, leaving me without phone service for a week. I am seeking reimbursement for the purchased phone. Best regards, Alice B.

To Safelink Corporate Office, I am Cheryl C., a longtime Safelink customer with phone number [redacted]. My service has been down for two weeks, and I've been trying to contact your office to resolve the issue without success. The regular customer support keeps me on hold for long periods, transfers me to higher departments, and then conveniently disconnects my call when I explain the problem. I am incredibly upset and unsure how to proceed as a 60-year-old disabled woman who has relied on this service since the program began. I followed instructions to insert a new Verizon sim card in my AT&T Galaxy Note9, but I still have no network service. Please assist me in restoring my Safelink service. Thank you for any help you can provide. Sincerely, Cheryl C. at [redacted]. I can also be reached at [redacted] temporarily for contact from the Corporate Office. Thank you for your assistance.

I recently had a package shipped to me from your company, but unfortunately, it went to the wrong address and was returned. I've been trying to contact you to update my address so that you can resend the package to me. However, I have not been able to reach anyone over the phone, and when I did, they directed me to UPS or FedEx. I've contacted them, and they advised me to reach out to you directly to make the necessary changes since the package was returned. I really need this package as I currently do not have a phone and am using a friend's phone to communicate.

My Safelink ZTE Tracfone is no longer functioning, and after over 8 hours waiting for tech support, the issue remains unresolved. Instead of receiving a compatible replacement, I got an LG 31 Rebel tied to Total Wireless. Unfortunately, the packaging was damaged during opening, preventing me from returning it. Can you assist me in getting a replacement phone, please?

For the last six days, I've been unable to make or receive calls. I've contacted support for four days without a resolution. Two days ago, a technician promised to call back, but they never did. My phone remains nonfunctional. It was suggested that the issue might not be fixable. I've been a long-time user of an Alcatel phone. I believe the solution lies in getting a new phone and SIM card. - Thomas P.

I recently upgraded my phone with Safelink, and they advised me to switch to a Tracfone BYOP SIM card. Despite following their instructions, my old SIM card stopped working as expected, and the new one has not activated after 3 days. When I contact their support, they instruct me to dial star 73, but it hasn't resolved the issue. Additionally, I have been placed on hold for extended periods without any assistance. I am looking for help with activating my new SIM card. Thank you.

I didn't file a grievance with them yet. It has been two years, and their lack of assistance has been frustrating. I feel like the victim in this situation. My phone was stolen, activated, and used, and I simply need it replaced. However, they treated me poorly, accusing me of being irrational. I was yelled at, lied to, and promised a replacement phone that never arrived. This experience has been incredibly distressing, leading me to tears a few times. It's been a frustrating and upsetting process.

I have been struggling to transfer my number to SafeLink. Whenever I try to reach the porting department, the automated system offers options to call back or hold, and both disconnect the call. Despite calling SafeLink around 15 to 20 times about this issue, they advised me to use another phone to resolve it. I purchased two SIM cards totaling [redacted] minutes at Walmart, but all those minutes were wasted trying to connect with SafeLink customer service. I requested to speak with a supervisor, but the automated system in the supervisor line also led to dropped calls after asking for my phone number. SafeLink's phone service has significant issues that require immediate attention.