In early-mid March, *March *-*....I applied and was accepted to both Net ** and Safeli...

GetHuman4417173's customer service issue with SafeLink from March 2021

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The issue in GetHuman4417173's own words
In early-mid March, *March *-*....I applied and was accepted to both Net ** and Safelink....in two consecutive transactions....and arranged with Safelink to be given Lifeline benefits (I have a current, active Lifeline Account).* Safelink told me they would soon be contacting Lifeline to arrange my requested Lifeline benefits......and within a week-** days would be emailing me about their results.** Perhaps, I have been somewgat impatient, but its been about ** days since I spoke with Lifeline....and I have received no reply from them, yet.....so I called Lifelife and learned that they had indeed, a record of interacting with Safelink about my account on Lifeline......and I am approved by both companies.....So, I then called Safelink and followed the appropriate telephone prompts......but to my shock, I was told that "my service has been cancelled"......which is not true, because Lifeline approves me and Net ** approves me .....and last week, Safelink approved my application to their program.** Please, will you investigate this situation!!? I still am unable to activate and use my Net ** phone.....and I am beginning to get very unhappy with both Net ** and Safelink.....please help!** Mahlon B. ("Leo") Glascock

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SafeLink

Customer service issue
Reported by GetHuman4417173
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 2678 others
0 customers following this
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Timeline

GetHuman4417173 started working on this issue
Mar 24th 1:29am