I am on fiber optics internet the internet has been down almost * days and no customer...
GetHuman-softy's customer service issue with STC from September 2018
Help with my STC issue
First: share to improve GetHuman-softy's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get STC help.
The issue in GetHuman-softy's own words
Followed their STC settings they send by SMS router model and now the router is all messed up needs re-programmed from a STC Tech. ... I am on fiber optics internet the internet has been down almost * days and no customer services just a bunch of numbers that are useless You cannot not even call from another provider to get results says call on your land line to file a repair how can you do that when the internet and phone is all one bundle it would be nice if the customer service send out email or SMS to your valid registration either by email or cellphone number or both
You do not have another back up ISP which is costly to have
Giving back the good old days when you could contact the customer service right away or even when busy your in a waiting format like how many minutes you will be served it would be nice if the customer service send out email or SMS to your valid registration either by email or cellphone number or both informing the customer as what has caused the inertruption of services and how many hours or days take to repair
I have been a long time customer using their services only this past year the customer services went out of means never heard of no contact with customer services ever especially you have your consumer rights especially when you pay your bill on time every month
I even tried to call with my other provider on cell phone you need to have the same cellphone or land line to have it even considered to be repaired
I have an issue with STC too
How GetHuman-softy fixed the problem
We are waiting for GetHuman-softy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.