Our holiday flight to Alicante, GE**QB, out on **th June has been cancelled by Ryanair...

GetHuman4861246's Refund Flight issue with Ryanair from May 2020

Help with my Ryanair issue
The issue in GetHuman4861246's own words
Our holiday flight to Alicante, GE**QB, out on **th June has been cancelled by Ryanair. Our return flight on *st July has not been cancelled. We obviously cannot use this July flight because Ryanair cannot fly us out. We wish to transfer our bookings to October but the system is charging us a £** admin fee to change the *st July booking. We think this is unfair as our holiday has been prevented by Covid **. Please can you advise us on how to transfer the July flight without penalty. We have tried to ring Ryanair but have had no success in speaking to anyone

GetHuman4861246 did not yet indicate what Ryanair should do to make this right.

How GetHuman4861246 fixed the problem
Your site was brilliant. Found a link on the official site on your site and through there got an online chat with customer services ' virtually immediately. Explained problem - sorted - but I did know exactly which flights I wanted to transfer to and times. That was Saturday, new flights appeared in my bookings on Sunday, email arrived confirming on Monday - a bank holiday weekend. I thank you kind sirs. Panic over!
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Ryanair

Refund Flight issue
Reported by GetHuman4861246
May 23rd, 2020 - 6 months ago
Fixed
GetHuman4861246 shared how to fix
Seen by 4 customers so far
Similar issue to 3918 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman4861246 started working on this issue
May 23rd 12:52pm
GetHuman4861246 confirmed the issue is fixed. Hooray!
May 26th 10:20am

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