Ryanair seat change*To Ryanair customer services.*Ryanair flight FR**** returning from...

GetHuman2174101's customer service issue with Ryanair from February 2019

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The issue in GetHuman2174101's own words
Ryanair seat change*To Ryanair customer services.*Ryanair flight FR**** returning from Fuerteventura ******.*Original seat reservations *B and *C. Upon arrival at seats found row *ABC occupied by a passenger with an injured leg and we were requested by the injured passengers partner to change our seats for the spare ones booked by the injured passenger to account for his requirement for * seats. I appreciate that it would be difficult to find an appropriate number of adjacent seats on a return flight from a holiday destination. The replacement seats were not beside each other as we had selected and paid for but were seats *F and *F. Both windows seats, not my preference as I like to be on the aisle. Obviously appreciating the position of the injured passenger we were happy enough to agree to the change. We did however pay a premium to have seats together on the flight and although after the fact,we would hope and expect that this is refunded. At no time were any of the Ryanair staff involved in the seat change other than advise the partner of the injured passenger to present the options to whoever turned up for the seats they had booked. Due to mobility issues it was correct that the passenger was allowed on to the plane as a priority, the decision was made to allocate him row *ABC in the knowledge that he had only *A booked ( I assume).*Happy to accommodate change for the sake of the injured passenger but would request a refund of our seat booking charge.**B Stephen Chree**C Alison Chree*Injured passenger *A (BC)*Partner of injured *E or perhaps she swapped with someone else.*Our flight was booked via Secret Escapes reference VUY*QY. Seat selection booked with this reference also.

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Ryanair

Customer service issue
Reported by GetHuman2174101
Feb 10th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 5964 others
0 customers following this

Timeline

GetHuman2174101 started working on this issue
Feb 10th, 2019 7:54am

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