** Rudmore Park *Newbridge *Bath*BA* *JB**Mobile: *************Ref: Lost luggage **Dear...

GetHuman829077's customer service issue with Ryanair from June 2018

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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman829077's own words
** Rudmore Park *Newbridge *Bath*BA* *JB**Mobile: *************Ref: Lost luggage **Dear sir*madam **This is a letter regarding my luggage that you misplaced at Stansted Airport, Monday **th June. **Upon my arrival I discovered that my bag was missing as it was not on the belt indicated. **A member of staff directed me to the Ryanair desk, where there was only one member from Ryanair dealing with a large queue. I was left waiting for an hour and at one point during this waiting time, the member of staff left the desk with no one to assist.**I tried to communicate to the member of staff that I had ** minutes before I would miss my train* the last train I could catch that day. I was told I needed to wait my turn. You left me with no choice but to leave this queue thus I wasnt able to report my bag as missing upon arrival. Despite this, I am aware that its not a legal requirement to report my bag as missing upon arrival.**Once I caught my train, I tried ringing Ryanair to report my bag as missing but to only find that the line was closed until the following morning.**On Tuesday **th June, after many attempts, I managed to call through to the bagged department. Thankfully my bag has been found, however, the reciever stated that I must collect the bag or pay for delivery myself.**I live in Bath which is not local to Stansted Airport. Travelling to Stansted would be time consuming and costly and delivery I was told to pay £** or more. This is not acceptable as this is Ryanairs shortfall making Ryanair responsible to pay for the delivery of my bag. **Since, I contacted Ryanair via phone to have this resolved but found I wasn't progressing at all.**Under the Montereal Convention, I would like to claim compensation to have my luggage delivered to my home. **I am ready to take this further by contacting the CAA.**Yours sincerely **Chelsea Huggins
Quickly, with a response from Ryanair and the outcome that I am looking for which is a fair outcome.
I am a new customer and have never dealt with such issues with other airlines.
I have tried emailing and I have tried calling numerous times.
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Customer service issue
Reported by GetHuman829077
Jun 28th, 2018 - 5 years ago
Seen by 22 customers so far
Similar issue to 1176 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking


GetHuman829077 started working on this issue
Jun 28th, 2018 1:44pm
GetHuman829077 indicated the issue is not fixed yet.
Jun 28th, 2018 1:45pm
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Jun 29th, 2018 11:48am
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Jun 30th, 2018 9:26pm
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Jul 1st, 2018 12:23am
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Aug 14th, 2018 12:45pm

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