We flew from Dublin to Faro last evening booking ref UWCH*Y. We had prepaid for golf cl...

GetHuman-padraic's customer service issue with Ryanair from May 2018

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The issue in GetHuman-padraic's own words
We flew from Dublin to Faro last evening booking ref UWCH*Y. We had prepaid for golf clubs €** and were asked to put them on the scales which we did and got bagging tag - no problems there.*We inadvertently put a carry on bag on the scales and was charged another €**. When we realised our mistake a Ryanair assistant directed us to the ticket desk to get a refund. They in turn gave us a printed piece of paper to contact you, customer service.*We have all the receipts, boatdibd pass etc but when I went in online this morning to register them and claim a refund it asks for a **"Baggage Report File reference " which we do not have and I can't get to the next step to claim a refund.**My question is what do I do next or can you send me a reference number.**Thank you *Padraic Walsh
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Ryanair

Customer service issue
Reported by GetHuman-padraic
May 24th, 2018 - 6 mons ago
I have an issue with Ryanair too
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GetHuman-padraic started working on this issue
May 24th 12:07pm