Hi there,**I would like e a refund of $** Euros for airport check in, charged to my cre...

GetHuman711829's customer service issue with Ryanair from May 2018

Help with my Ryanair issue
The issue in GetHuman711829's own words
Hi there,**I would like e a refund of $** Euros for airport check in, charged to my credit card on May **, ****. **Today on May ** ****, I flew Ryan air for the first time, reservation number XT**KS. *I arrived at Ciampino Airport in Italy * hours before my flight to London Stansted, waited in line for five minutes, and when arrived at the desk, the clerk informed me I would be charged $** Euros in order to check in at the airport.* *My flight was departing at **** and I arrived at airport kiosk to check in at ****. They informed me I now had to pay $** Euros to check in because it was less than * hours before the flight.**The clerk insisted I had been notified this would happen. I was not. I did not receive an email regarding this matter, nor a text message as the airport staff claimed I did. *I can assure you, if I had known I would be charged $** Euros to check in at the airport I would have checked in beforehand! *I checked and double checked my flight times. I had no idea I must check in prior to arriving at the airport. **I received several emails regarding extra baggage charges, and was prepared for this. The lowest price to fly Ciampino Italy to London Stansted May **, **** was $** USD. I upgraded and paid $**.** in order to bring an extra suitcase. *In the following weeks I received several emails regarding extra charges for luggage.* *Why would you notify several times about luggage, and NOTHING AT ALL that someone could be charged TRIPLE the original ticket price simply to check in at the airport? *I have travelled on hundreds of airplanes, on dozens of airlines in countries around the world. I have never been charged to check in at the airport. *Furthermore, today when I attempted to check in online with Virgin Atlantic, they informed me I CANNOT check in online and that, for international visa matters, I MUST check in at the airport. *You can see why I might be confused to suddenly be charged an exorbitant amount for a service like this.**I had a wonderful time in Italy, and am afraid this has really ruined my confidence in Ryan Air. This charge was so unexpected, it marrs my trust in Ryan Air. *A refund of the $** euros would greatly increase my confidence in Ryan Air. *Thank you for your time.*Andrea Shawcross****-***-**********@***.com*FR*****reservation * XT**KS
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Ryanair

Customer service issue
Reported by GetHuman711829
May 23rd, 2018 - 6 mons ago
I have an issue with Ryanair too
Fixed
Seen by 5 customers so far
Similar issue to 61 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman711829 started working on this issue
May 23rd 6:04pm
GetHuman711829 indicated the issue is not fixed yet.
May 25th 1:41am
GetHuman711829 indicated the issue is not fixed yet.
May 26th 8:39pm