Hi Rover,**I'm a little confused. I have gone on your site and set my account to away...

GetHuman628435's customer service issue with Rover.com from April 2018

10 views
 | 
1017 similar
 | 
0 following
Help with my Rover.com issue
First: share to improve GetHuman628435's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman628435's next move: call Rover.com.
The best way to get your problem resolved is to tap the button below to start calling Rover.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman628435 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman628435's own words
Hi Rover,**I'm a little confused. I have gone on your site and set my account to away (about a month ago, when my elderly dog passed away, as I'm not ready to entertain other dogs again yet). Since then I received a boarding request, went back in and made sure again that it was set to "away". Earlier this week I also got an email from you as a reminder that I'm in "away mode". So can you please explain to me why I'm still getting boarding requests? I am still mourning the loss of my dog and I hate having to explain over and over to clients why I cannot board their dogs right now. Please make sure my account is set to away on your end. If I continue to get requests after putting my profile away several times, I will just disable the app altogether.**Thank you,*Myriah
GetHuman628435 did not yet indicate what Rover.com should do to make this right.
I have an issue with Rover.com too
How GetHuman628435 fixed the problem
We are waiting for GetHuman628435 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rover.com's attention and get better help faster. Tap below to get started.
Having Rover.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman628435 fixes it.
This email address isn't valid

Rover.com

Customer service issue
Reported by GetHuman628435
Apr 25th, 2018 - a yr ago
I have an issue with Rover.com too
Not resolved
Seen by 10 customers so far
Similar issue to 1017 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman628435 started working on this issue
Apr 25th, 2018 5:46pm