Hi Rover,**I'm a little confused. I have gone on your site and set my account to away...

GetHuman628435's customer service issue with Rover.com from April 2018

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The issue in GetHuman628435's own words
Hi Rover,**I'm a little confused. I have gone on your site and set my account to away (about a month ago, when my elderly dog passed away, as I'm not ready to entertain other dogs again yet). Since then I received a boarding request, went back in and made sure again that it was set to "away". Earlier this week I also got an email from you as a reminder that I'm in "away mode". So can you please explain to me why I'm still getting boarding requests? I am still mourning the loss of my dog and I hate having to explain over and over to clients why I cannot board their dogs right now. Please make sure my account is set to away on your end. If I continue to get requests after putting my profile away several times, I will just disable the app altogether.**Thank you,*Myriah

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Customer service issue
Reported by GetHuman628435
Apr 25th, 2018 - 5 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 252 others
0 customers following this


GetHuman628435 started working on this issue
Apr 25th, 2018 5:46pm