Hello, Customer Service,*My name is LOGAN PEARCE, and my cell phone No. is...

GetHuman-logan_pe's Billing and Payments issue with Rogers Wireless from March 2020

Help with my Rogers Wireless issue
The issue in GetHuman-logan_pe's own words
Hello, Customer Service,*My name is LOGAN PEARCE, and my cell phone No. is ***-***-****... I tapped up that No. on January **, ****...*There was well over $***.** One Hundred Dollars on the cell, my phone is always off, and today I tried to make a call with my cell phone, only to hear that there was insufficient funds on my phone... I need someone to explain to me where is my money??? I need a clear explanation of what happen to all that $$$ credit???

GetHuman-logan_pe did not yet indicate what Rogers Wireless should do to make this right.

How GetHuman-logan_pe fixed the problem
I went to Rogers local outlet, and had one of the attendants call the Rogers Business Office, on my behalf!!! I got to speak to a human being, instead of ( push *, push *, push * etc., etc., etc.,) Had I not done that, I would still be pushing ***. Even though I made a request on CHAT, to speak to someone, that did not happen!!!
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Rogers Wireless

Billing and Payments issue
Reported by GetHuman-logan_pe
Mar 5th, 2020 - 10 months ago
Fixed
GetHuman-logan_pe shared how to fix
Seen by 8 customers so far
Similar issue to 778 others
0 customers following this
Items needed
Name
Account number
Account phone number
Billing address
Email
IMEI/Device ID
Account PIN

Timeline

GetHuman-logan_pe started working on this issue
Mar 5th, 2020 11:43pm
GetHuman-logan_pe indicated the issue is not fixed yet.
Mar 6th, 2020 4:20am
GetHuman-logan_pe indicated the issue is not fixed yet.
Mar 6th, 2020 4:26am
GetHuman-logan_pe confirmed the issue is fixed. Hooray!
Mar 10th, 2020 3:56am