I was hospitalized for over a month and couldn’t open my Roamans package until I got di...

Return dress for refund because it is heavily damaged ... I was hospitalized for over a month and couldn’t open my Roamans package until I got discharged. *A dress I ordered had * large holes when I opened the package.*I called Roaman’s to tell them and get a refund or replacement. *Since I’m ONE day shy of the ** day return period, the Supervisor told me he couldn’t do anything to help me because it had been ** days since my order was placed. *Even when I explained that I had been in the hospital over a month and wasn’t home to open the package and discover the damaged dress, he wouldn’t help me.*I’m only asking for a $**.** credit or just an exchange but the supervisor I spoke with named Alex said “it’s just our policy and we’d have to have the damaged dress in our office before ** days are up, and we don’t have it”.*I think they could and should make an exception because I was hospitalized and couldn’t get to the package to open it or I would’ve done that.*Inv******-*******Item*****-*****-****** ***-***** **Lounger Orchid Pink Stripe*$**.***I want a refund for $**.**

I couldn’t send back within time limit because I was in the hospital

Credit for damaged dress

Been a customer for over ** years

Called customer service to report damaged dress & explained reason for delay in return (I was hospitalized) but Supervisor Alex wouldn’t help me or make exception since I was hospitalized.