I own a small business and only use your tools (I went from all Dewalt to ridgid becaus...

GetHuman2993154's Complaint issue with Ridgid Tool Company from May 2019

Help with my Ridgid Tool Company issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2993154's own words
I own a small business and only use your tools (I went from all Dewalt to ridgid because of the warranty) I had a problem with one of my impact guns (R*****), mailed it in for service and didn’t get it back for a month and a half which is ridiculous!!! The same tool broke now yet again! I called the sales department and the girl said she’s sorry but that’s what you guys do ... when I asked to speak to her manager, she said he was busy but will hand me to the customer service dept...after waiting again, the girl said she would get her manager on the phone and hung up on me. I use these tools everyday and can’t wait a month and a half for another one - I don’t understand why there aren’t loner tools or after a certain amount of times it breaks, you get a new one. I spend a lot of money on them ... and the customer service over there is not the best as well...I’m currently on the phone waiting for a rep again for an hour now with nothing. This is not except able as a customer who buys all from you. Please email me at the email below...My name is Emin

GetHuman2993154 did not yet indicate what Ridgid Tool Company should do to make this right.

How GetHuman2993154 fixed the problem
Called Home Depot and told them my problem ... I could not wait a month and a half for my tool to be fixed!!! they decided to give me a new tool I was fine with that ... very disappointed in Ridged for not answering the phone and correcting my problem
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Ridgid Tool Company

Complaint issue
Reported by GetHuman2993154
May 28th, 2019 - 2 years ago
Fixed
GetHuman2993154 shared how to fix
Seen by 12 customers so far
Similar issue to 77 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman2993154 started working on this issue
May 28th, 2019 5:34pm
GetHuman2993154 confirmed the issue is fixed. Hooray!
May 28th, 2019 10:30pm
GetHuman2993154 confirmed the issue is fixed. Hooray!
May 29th, 2019 5:18pm

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