HISTORY - RHEEM HEAT PUMP – MIKE SIEGEL*I'm very disappointed with my Rheem Heat Pump S...

GetHuman931974's customer service issue with Rheem Heating & Cooling from July 2018

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The issue in GetHuman931974's own words
HISTORY - RHEEM HEAT PUMP – MIKE SIEGEL*I'm very disappointed with my Rheem Heat Pump System. Please read the history of my issues below and have someone contact me via email or preferably at ***-***-****.***)**-**-**:**a)*Advance Air, LLC removed old Lennox * ton heat pump system and replaced it with a Rheem Prestige Series * ton*** SEER * stage heat pump system:**i)*Condenser – Model Number – RPRL-***-JEC & Serial Number - ****W**********ii)*Air Handler – Model Number – RHPL-HM****JC & Serial Number – W**********iii)*Whole House Air Filter***)**-**-** thru *-**-**:**a)*Advance Air, LLC replaced multiple (definitely * but likely *) failed condenser switching valves. All work was completed by Advance Air, LLC under the standard parts & labor warranty at no charge but great inconvenience to the customer. Each event resulted in multiple days with no AC.***)**-**-**:**a)*Following another switching valve failure, Advance Air, LLC removed the Rheem condenser unit installed in ****** and replaced it with a new unit. All work was completed under the standard parts & labor warranty at no charge but great inconvenience to the customer. This event resulted in at least * days without AC:**i)*Old Condenser – Model Number – RPRL-***-JEC & Serial Number - ****W**********ii)*New Condenser – Model Number – RPRL-***-JEC & Serial Number – W************)**-*-**:**a)*Advance Air, LLC found an irreparable leak in the evaporator coil and replaced the air handler and evaporator coil under the standard parts warranty. The customer was without AC for at least * days and the labor charge was $***:**i)*Old Air Handler & Coil - Model Number – RHPL-HM****JC & Serial Number – W**********ii)*New Air Handler & Coil – Model Number RCH-****STAV*A & Serial Number – W****.**(*)*Note the old evaporator coil was copper, which was a major selling point for the original unit, but, the new coil is aluminum which may or may not be an upgrade. The customer was not asked if this change was acceptable or made aware of the change until after the work was completed. ***)***-**-**:**a)*Advance Air, LLC changed the failed condenser control board under the standard parts warranty and an $** labor charge. Prior to this work, the unit would shut down intermittently and could only be restarted by cycling the breakers. In an attempt to rectify the situation, the customer changed both capacitors (DIY) at a materials cost of about $**. ***)**-**-**:**a)*Advance Air, LLC changed the failed condenser switching valve under the standard parts warranty and a $*** labor*refrigerant charge. The repair required * service trips to rectify and the customer was without AC for * on * separate occasions.***)**-**-**:**a)*Advance Air, LLC changed the failed condenser compressor under the standard parts warranty and an $*** labor charge. The customer was without AC for almost * days during one of the hottest stretches of weather in recent memory.
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman931974
Jul 30th, 2018 - 9 mons ago
I have an issue with Rheem Heating & Cooling too
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GetHuman931974 started working on this issue
Jul 30th, 2018 8:14pm