If you talk to a Rent a center store personnel about your payment problem why do they threaten you?

GetHuman-syanjord's customer service issue with Rent A Center from August 2018

Help with my Rent A Center issue
The issue in GetHuman-syanjord's own words
Make arrangements on my payment ... I was with HH Gregg until they went out of business. I was told to take my account to RAC in Fredericksburg Va I did. I only owe approximately $***.** or less. But I lost my job due to illness so I'm on Disability. I informed them of this and said when I could pay them. They told me if I could not pay on the day they said they would come and pick up my washer*dryer and the only way to get it back was to pay it off completely. I never read that in the contract, so do each company make up their own rules. I'm only * weeks later.
I'm now on a fixed budget.
waiting until O get my check and pay them what I owe them.
I've been a customer for awhile and have also paid off one of the items (LG TV)
yes but they keep threatening me that they are going to pick it up and I won't get it back until I pay it completely off in **days.
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Rent A Center

Customer service issue
Reported by GetHuman-syanjord
Aug 24th, 2018 - 4 mons ago
I have an issue with Rent A Center too
Fixed
Seen by 7 customers so far
Similar issue to 61 others
0 customers following this
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Timeline
GetHuman-syanjord started working on this issue
Aug 24th 5:10pm
GetHuman-syanjord indicated the issue is not fixed yet.
Aug 24th 9:35pm
GetHuman-syanjord indicated the issue is not fixed yet.
Aug 24th 9:41pm
GetHuman-syanjord indicated the issue is not fixed yet.
Aug 25th 6:27pm
GetHuman-syanjord indicated the issue is not fixed yet.
Aug 25th 6:28pm
GetHuman-syanjord indicated the issue is not fixed yet.
Aug 28th 11:42am