we had money taken out of our bank on Monday morning, all of our money was taken, and t...

GetHuman1176136's customer service issue with Regions Bank from September 2018

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The issue in GetHuman1176136's own words
we had money taken out of our bank on Monday morning, all of our money was taken, and the bank did not call us we had to call them, then we told them the money was taken out at a Huntington bank in Columbus Ohio, we were not there we were in Indiana working, clearly our information was stolen, the bank did not stop the over draft fees and told us that they would investigate and put a expedite on getting our money back by Friday (today) , there is still no money and we called back and the *** number and they said no one put a expedite on it! So not only have we not gotten back the money that was stolen from us, we have proof we were working Monday too, but now we are told we have to wait another week before we can get out money back! and the overdraft fees are still there, the bank teller told my husband she would call him daily and never did to keep us updated on information, we have been lied too many time and not kept informed, and we have zero money now , Im highly dissapointed i had to call the bank and tell them someone hacked us! we have been broke for a week now and the bank does not seem to care about it, i cant feed my family or get stuff that is needed, we did not withdraw the money but she keeps saying the had the pin so its a little difficult to get back this is unacceptable, im beyond pissed and ready to switch banks! All i wanted was our ***.** back and the over draft fees to be stopped and no one has done anything.
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Regions Bank

Customer service issue
Reported by GetHuman1176136
Sep 21st, 2018 - 6 mons ago
I have an issue with Regions Bank too
Seen by 4 customers so far
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GetHuman1176136 started working on this issue
Sep 21st, 2018 3:19pm
GetHuman1176136 indicated the issue is not fixed yet.
Sep 21st, 2018 3:26pm