Regions Bank Customer Service Issues

I am having trouble accessing my personal checking account online to review my balance and pending checks. My customer ID and password were not accepted, and the automated system is asking for my PIN, which I don't remember since my debit card has expired. Unfortunately, the closest Regions bank branch to me has closed, which means I can't easily get in-person assistance. It is essential for me to resolve this issue promptly.

Last Wednesday, between 8:00 and 8:30, I tried to deposit $[redacted] in cash at the Fairfield Alabama branch on Valley Road using the walk-up ATM. The machine malfunctioned, took my money, and didn't give me a receipt. I filed a claim that same day and went back the next day to file another one. It's been 72 hours, and I still haven't heard anything from the branch. I need help because I have bills to pay, and I can't afford to lose $[redacted]. I inserted two $50 bills and seven $20 bills into the machine, and it seemed to accept them until an error message appeared, and the slot closed without completing the transaction, keeping my money. Even though the machine beeped like it was counting the money again, it only returned my card, no receipt or deposit slip.

Subject: Assistance Needed for Refund Request To: [redacted] Dear Customer Service, I am seeking assistance with the recent $[redacted] charge made on my bank account for malware removal services. The service was completed yesterday, and unfortunately, I did not notice any improvements. In fact, my computer experiences slow performance and issues with accessing various websites. As per the 7-day satisfaction guarantee, I kindly request a refund of the $[redacted] to be processed promptly. Thank you for your attention to this matter. Sincerely, Elaine Graves Rev. Ruth Elaine Graves, PhD Licensed Clinical Psychologist Credentialed Balint Leader "Balint Power!" Phone: [redacted]

I recently received a fraudulent work-from-home opportunity from a company called Postedjobsinc Professional Survey through the mail. The instructions were to deposit a check, wait for it to clear, and use the funds to purchase Walmart money cards, keeping a portion as payment. Unfortunately, the check turned out to be fake, and when I unknowingly deposited it, Regions Bank put a hold on it, threatened to close my account, and banned me from using their services again. This is concerning because I rely on Regions Bank for court-ordered child support payments. I understand the need to change my account number, but being permanently banned seems excessive. I'm in a tough spot as a single parent of four. How should I address this issue with the bank?

I deposited a check I believed was for a work-from-home opportunity into my Regions bank account, only to find out it was linked to numerous scam complaints. After contacting the bank, Manager Matthew Patterson at the Muscle Shoals Alabama branch not only placed a hold on my check (which I understand), but also unexpectedly closed my account. I am shocked and upset that I was scammed and now my own bank is punishing me by banning me from using their services. I am a single mother of four and rely on this account for child support. I am looking for guidance on how to escalate this matter and potentially open a new account with Regions.

On October 17, Choice Home Warranty issued two credits amounting to a total of $[redacted].50 to my debit card ending in [redacted], which was linked to an account ending in [redacted]. However, the issue is that my account was closed on October 16, a day before the credit was processed. I have been informed by Regions representatives that when an account is closed, any credits would not be accepted but returned. Despite this, Choice Home Warranty claims they have not received the credit back. In an email from Choice Home Warranty, they mention that my bank accepted the refund and they cannot issue a double refund. They request a letter from my bank to proceed. If you need additional information, feel free to reach out. Thank you, Ralph W.

I am seeking assistance with a credit issue involving Choice Home Warranty. On October 17th, I received two credits totaling $[redacted].50 to my debit card ending in [redacted], connected to an account ending in [redacted] that was closed on October 16th. Despite being informed by Regions representatives that closed accounts would reject credits, Choice Home Warranty states they have not received the refunded amount. I urge Regions to investigate the situation and determine the whereabouts of the $[redacted].50 credit and advise me on how to recover it. Correspondence from Choice Home Warranty confirms my bank accepted the refund, precluding a double refund. They require a letter from my bank for further action. I appreciate their attention to this matter and aim to resolve it promptly.

My husband, James Paul Wynn, passed away in August [redacted], and I need to update our joint checking account. I want to remove his name from the checks and add my name and our son Christopher P. Wynn. The address and telephone number will remain the same. I also need new checks with the updated information. I already informed Social Security about the changes. I hope this won't affect my account number. Any help or guidance would be greatly appreciated. It would be best to discuss this over the phone. Happy Holidays. - Carol J. Wynn

I've been experiencing issues with Regions Credit Card division sending my personal information to an incorrect address that was confirmed inaccurate in the system. I find this practice concerning and potentially illegal. The problem started after I updated my address on 8/21/[redacted]. Quality Performance Manager, Patrick Cotham, insists that I entered the wrong address and blames me for the problems I faced during my honeymoon trip on 10/6/[redacted]. He claims that all service disruptions were a result of my address error in the electronic banking section. Despite my statement being returned "undeliverable" on 10/1/[redacted] and Cotham acknowledging the address as "not valid," I continue to receive mail at the incorrect address. This mishandling of my account by Regions and Patrick Cotham's inadequate management of my personal information and financial disclosures via USPS is concerning.

I need to access my statements from over a year ago, specifically from when they issued me a new debit card due to unauthorized charges from Apple iTunes. This has been occurring for almost a year with the same unauthorized charges from Apple iTunes. My daughter recently returned home and discovered the issue, and she contacted Apple for details like amounts and dates of the transactions. How can I view transactions from previous months on my online banking account? I have been unwell and unaware of where my money was going until my daughter intervened. She has always supported me, but due to her absence, the unauthorized charges continued unnoticed. I am unsure how Apple iTunes obtained my debit card information. Please advise on how I can review my transaction history from previous months.

I'm concerned about my recent Nordstrom order for $[redacted].79. My checking statement displays two charges: one for -[redacted].79 under Nordstrom Direc. and another for -[redacted].79 under Nordstorm Direc. I contacted Nordstrom today, but given the holiday, I'm unsure when they will respond. I'm uncertain if this is a mistake or potentially fraudulent activity. Is there a way to determine if an unauthorized purchase occurred right after mine for a similar amount? Any assistance would be appreciated. Feel free to reach out if additional details are needed. Thank you for your support. - Danny R.

I filled out the online application after being asked to apply. I inquired about the interest rate with my FICO score of over [redacted], but was told all information was required. Subsequently, I asked for my application to be canceled. Despite this, I received a Denial Letter stating I was rejected. I find it perplexing that my cancellation request led to a denial, resulting in me being marked as rejected. Can you clarify this situation for me?

I need assistance with receiving money via Zelle. After contacting customer service and being assured that the money was in my account, I am unable to find it. The Zelle app prompts me to update my email address, claiming it's incorrect. However, after checking my bank statement multiple times, the email listed is accurate. How can I verify my email on Zelle and my Regions online banking to resolve this issue?

I am from Jamaica and recently visited Florida for a short period. I did not receive my permanent card before leaving the USA, intending to use up the funds on the temporary card. Due to a canceled flight in September and a refunded Amazon delivery, I now find myself in Jamaica unable to access the funds. I am locked out of my online banking and require assistance to retrieve the money.

Last week Jamea sent a photo through the Regions Bank app to a friend, mentioning transactions of $[redacted].00, $[redacted].00, $[redacted].00, or $[redacted].00 in one day. She also implied that Matthew Chambers, a co-defendant in another case, is involved in fraudulent activities. I'm unsure if both are conducting transactions through their apps. I wish to remain anonymous due to safety concerns. If their wrongdoing is confirmed, I kindly request a reward from Regions Bank.

Dear Sirs, I visited the bank a year ago and settled my account with Manager Mrs. Carmen Franiu. Unfortunately, my email to her was returned. Due to my business in Brazil, I haven't been able to travel back. I am considering closing my bank account since I haven't set up online access. I kindly request the current account statement by mail or email and instructions to set up online access. Please reach out for more information via email or mail as my English is limited. Thank you for your attention. Sergio F. Driuzzo Acct. number: [redacted] Email: [redacted]

I recently chatted with a man online who sent me checks and asked me to deposit them into my account, transferring money to his "charity" through Cashapp/Zelle. I deposited the checks, saw the funds appear in my account overnight, and followed his instructions. However, the checks bounced, leaving my account with a negative balance of -$[redacted]. I am unable to cover this amount immediately and would like to set up a payment plan with the bank to resolve this debt.

Hello, good morning. I have been a loyal customer of Regions for 6 years and have only experienced one instance of overdrawing my account. However, this past week, I was surprised to see over $[redacted] in overdraft fees on my account. While I can accept the first fee, and possibly the second, my account had enough funds as of 12am last night to cover any charges. One of the fees I was charged was for just $7, which seems excessive considering my account balance. I do not have the extra $[redacted] to cover all these fees, especially as my account was not empty before. I have since deposited enough funds into my account and kindly request for one of the fees to be waived.

Yesterday, I spoke with two representatives from Regions Bank about my online banking account. Several years ago, my sister set it up for me, but due to a serious car accident and a month-long ICU stay, I never used it. Sadly, my sister has passed away. I needed assistance retrieving my username and password. The first person I spoke with was very helpful, but we overlooked updating the email address. I called back, waited a long time, and another representative mistakenly entered the wrong email, [redacted] instead of [redacted] This error is holding up my loan application. Please correct this email address for me. Thank you for your help. My name is Margaret Hendricks.

I was defrauded last Saturday by SameDaySoftware Co. for $34. I filed a claim promptly and had to cancel my debit card due to this fraudulent activity. Despite being a loyal Regions customer since [redacted], my refund claim was denied because I lack a report. How does one obtain a report from scammers who vanish after stealing your information and money? This experience has been distressing for me. While $34 may seem insignificant to you, during COVID-19 job challenges, it covers my water bill. Please reconsider and refund my account. If unresolved, I will close my Regions account. I expect better treatment after 14 years of loyalty. Your assistance is appreciated. Thank you in advance. - M.K. Alford Claim# [redacted]