Hi there, I just have a question (suddenly remembered since I just saw a movie in a Reg...

GetHuman2590186's customer service issue with Regal Cinemas from March 2019

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The issue in GetHuman2590186's own words
Hi there, I just have a question (suddenly remembered since I just saw a movie in a Regal Theater recently).**Anyway, if you buy a ticket in Lifemart and you have used it, you are not able to reuse it using the Regal app right?**I am asking because I recall I purchased several tickets for myself, my boyfriend as well as other people. I am not entirely sure I might have accidentally used the ticket (I purchased for other people) because I booked a movie and it went through. If in case they have already used it, then I was able to book using that ticket, then that would mean that there is a glitch in your app? I have purchased plenty of tickets and normally, I would go watch it right away or if not I keep it but would watch it eventually. I am not sure if I have unused one remaining but when I pulled out one in my email and book it in the app, it went through.**I guess what I am only trying to say is, I may have extra ones unused that I did not know of (or forgot about) or it could be that your tickets can be reused and I wanted to let you know so you can have it fixed if ever that is the case.**Thank you!

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Regal Cinemas

Customer service issue
Reported by GetHuman2590186
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 36 customers so far
Similar issue to 62 others
0 customers following this

Timeline

GetHuman2590186 started working on this issue
Mar 25th, 2019 5:00pm

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