I need a change of address and another card with up to date address and current informa...

GetHuman-ramwood's customer service issue with Randolph Brooks Federal Credit Union from July 2019

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The issue in GetHuman-ramwood's own words
I need a change of address and another card with up to date address and current information with my choice for a design.Not sure on steps to bypass any online activity because of the ban ya all made for life.That is so uncalled for.Nothing even transacted and I get pulled by a scammer when I was the one that called and verified what I had to do in order to get my money.Ok I would never have done this to start if your policy were to remove these risk and remind the customer on line or holding for an hour to speak with a person in the mix of music and other stuff because now all you have is unhappy customer service instead of a facetimeing joyful community filled with uplifting moments that created this wonderful opportunity to Bank here anyways.So for what its worth I can Thank You.
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Randolph Brooks Federal Credit Union

Customer service issue
Reported by GetHuman-ramwood
Jul 15th, 2019 - 2 mons ago
I have an issue with Randolph Brooks Federal Credit Union too
Not resolved
Seen by 3 customers so far
Similar issue to 42 others
0 customers following this
Timeline
GetHuman-ramwood started working on this issue
Jul 15th 4:33pm