ROBLOX Customer Service Issues

I attempted to incorporate a feature resembling a UTG used by Flamingo in my game similar to Adopt and Raise a Cute Baby. I did not realize it was against the rules. I just wanted to enjoy it like Flamingo does in my own game. Upon reviewing the Terms of Service, I found no mention of such restrictions. I assure you that I will not engage in any form of exploitation, hacking, or trolling in the future. Reconsidering my ban would make me very happy. I have been an active player since [redacted] and consistently support your app with monthly purchases. Being unbanned would bring me great joy. I appreciate the safe and fantastic environment your app provides. It has motivated me to be a kind and helpful individual. Thank you for creating such an inspiring app.

Hello, my name is Daisy. I lost access to my Roblox account around 1 or 2 years ago. Despite my efforts, I was unable to locate the person who took over my account. They logged in and played under my profile, where I had spent over $[redacted] on Robux and still have [redacted] remaining. The hacker transferred some of my Robux to another account called daisydu_78. I am requesting a refund or assistance in reclaiming my original account daisydu78. I have evidence, like videos dated from 3 years ago, showing my activity on the account. Thank you, Daisy.

I have been experiencing issues with purchasing Robux recently. After buying Robux, the balance briefly appears, then suddenly disappears, leaving the balance at zero (0). This prevents me from buying my Roblox accessories. I have lost over $50.00 and would like a refund. My parents are hesitant to purchase more Robux for me until this issue is resolved. Robux is usually a reward for me, and this situation has made me very upset. I hope to receive a refund so that my parents can continue to reward me. Thank you for addressing this problem. Additionally, I am constantly being logged out of my account. My name is Clara.

My account, fwayboii, was recently hacked. I had purchased a premium monthly membership for $4.99, which promised [redacted] Robux. Shortly after, the membership disappeared, and I was puzzled until I checked my transactions and found an unrecognized charge from a private server named Vex. I have never heard of this server and did not authorize this charge. I can confirm that I did not visit any free Robux sites or share my password; I have since changed my password and enabled two-step verification. I have evidence of the hack and would like to reclaim the [redacted] Robux I paid for. Additionally, I urge you to take action against the perpetrators by banning them. I have screenshots of the server and the individuals involved.

Hello Roblox Team, I am writing to address the issue with my current account, realhaadkhan, and my group, Sophia Fashionland, both of which have been banned and locked. This action was taken due to my unauthorized transfer of Robux from the account of user pixxiedollx to my own account within the group. I take full responsibility for my actions and sincerely apologize to both the affected user and the Roblox team for violating the platform's rules. I assure you that I have learned from this experience and am committed to adhering to all Roblox rules and regulations moving forward. I kindly request the unbanning of my account, realhaadkhan, and the unlocking of my group, Sophia Fashionland, as they are crucial to me. Despite reaching out previously with no response, I appreciate your attention to this matter. Thank you.

My 8-year-old daughter accidentally purchased a white bunny for [redacted] robux while trying to trade for a pet. I've requested a refund, but was informed that purchases cannot be reversed. Although she didn't receive the bunny, the robux were still deducted. She has had a monthly subscription and previously bought a shirt and pants for her avatar, which were later discontinued without a refund. Now, with the bunny purchase issue, she's left without the item or a refund. Robux and in-game items are costly, and the lack of assistance or understanding from support is disheartening. I'm frustrated by the inability to access her purchase history to provide the necessary link for resolution. This whole situation feels like a scam, and I hope to find a solution as my daughter is upset by the experience. I don't want to cancel her subscription, but I feel like I'm losing money on items she either doesn't receive or loses. Any help would be appreciated. Her Roblox name is: LittleSquush.

My daughter entered a Roblox Facebook group offering "Free legendary pets" with a link. Despite closing the page quickly, she was logged out and locked out. I reached out to Roblox support but resetting the password has been challenging as my daughter may not have linked my email or phone number to the account. Account username: Glossyxgirl0 Parent phone: [redacted] Parent email: [redacted] or [redacted] Child's email: [redacted]

I received a 7-day ban for alleged harassment, but I want to clarify that it was a misunderstanding. While chatting privately with a friend, we discussed the topic of sexual orientation, and when my friend made a joke saying "I'm gay," I playfully responded with "LOL YOU SAID YOU'RE GAY." Unfortunately, this led to my ban for harassment, which was not my intention. I value my friendship and meant no harm. Any advice on how to address this issue would be appreciated. - Brandon

Hello, I'm having trouble accessing my daughter's account named EthanLovesNeonPets. Her phone logged her out after an update, and now she can't log back in. It seems there is no phone number or email linked to the account to reset the password. Can you please help by adding either her phone number or email to the account so she can recover it? She loves this game and is devastated about losing all her progress, especially since she spent a lot of her savings on in-app purchases. Your assistance would be greatly appreciated. Thank you, Cassanda

I recently began babysitting my niece, and I allowed her to play "Adopt Me." I don't usually monitor my bank account closely since I rarely need to, but my rent check bounced because she spent $[redacted].16 since March 31st! I forgot to set up child restrictions. Please assist me, this situation is crucial for me. Kindly take any necessary action, even if it involves disabling the account. My entire savings are depleted, and I urgently need your help.

Hello, I have been attempting to recover access to my son's account for the past two weeks without any success. He recently got a new phone, and upon trying to log into the account from the new device, he was logged out and now cannot access it using his credentials. Despite my efforts in communicating with your representatives over the past two weeks, I have not received the assistance I need. Notably, one representative was unhelpful and quite rude. Unfortunately, your call center is closed, leaving me with limited options for efficient support. I have left several voicemails, but no one has responded. The main issue is that my son did not link an email or phone number to his account. A representative confirmed that there is no contact information associated with the account. This raises the question of how we can regain access to an account that lacks such crucial details. I believe there should be more stringent security measures in place, especially for a platform meant for children, especially since payments are involved. Despite providing bank statements as proof of legitimate purchases on the account, I am facing challenges. The support team is seeking details of the very first purchase made in February [redacted], which I do not have access to. While I have verified all other transactions, I am disappointed by the lack of assistance offered. This situation is exceptionally frustrating considering the substantial amount of real money spent on purchasing virtual currency. I am at a loss as to what steps to take next, as the support provided has been inadequate, given the financial investment made in this account.

I am having trouble accessing my Roblox account because it seems that my password has been changed without my knowledge. I have been unable to reset it as the app requires me to use the original email/phone number I signed up with, which I no longer have access to. This restriction is causing me a lot of frustration as I am unable to update my account details and retrieve my password. I have invested a significant amount of money into this account and I am disappointed by the lack of flexibility in the recovery process.

Subject: Assistance Needed with Roblox Account Payment Dispute I am reaching out regarding some disputed charges on my grandson's Roblox account, registered under the name Nicholas Lavignera or Nic Lavignera with the username CookieSwirlC_FanSPK. The account is associated with either [redacted] or [redacted] My grandson unintentionally made purchases on Roblox, which I mistakenly reported as unauthorized. I am eager to resolve this matter by promptly paying the disputed charges to reinstate the account. I intend to contact my credit card company to have the unauthorized transactions reversed and the funds released to Roblox. The charges in question occurred on 4/5/21 and amounted to $9.99, $19.99, and $58.73. Your help in resolving this issue would be greatly appreciated. Please advise me on any additional information required. Thank you for your assistance. Sincerely, Guy L.

Yesterday, I reached out to Roblox support regarding my lost Robux. My account was breached in the summer of [redacted], resulting in the loss of my in-game currency. I mentioned that others who faced a similar issue during that time were able to recover their Robux. However, after receiving a response to my inquiry within 3 hours, I was dismayed to find that my account had been terminated due to being compromised. I acted swiftly and contacted customer support to clarify the situation, emphasizing that I had regained control of my account by changing the password as soon as I detected the breach, and had not faced any issues since then. Despite my explanations, I was informed that they could not verify my ownership and the account termination stood. I suggested they check the associated email account that I continued to use, but they maintained their decision. I find it perplexing that my ownership could be validated initially to terminate the account but not afterward. This inconsistency is frustrating and seems unfair. I am seeking assistance to rectify this situation, as all I wanted was to recover my lost currency, not have my account terminated. Your help in resolving this matter would be greatly appreciated.

While playing Adopt Me, I encountered a player trying a trust trade by saying "abc." Curious, I engaged in the trade by offering my ox, only to have the other player decline the trade after taking my pet. I persisted in asking for my ox back and eventually reported her. Even when she agreed to return it along with a cracked egg and a bat, I refused, anticipating she would accuse me of scamming her. As expected, she did accuse me of scamming her to others. When one person started to believe her, I questioned her about the supposed scam, and she claimed it was a dog I took, which didn't make sense. Frustrated by the false accusations and Roblox wrongly labeling me as a scammer, I felt incredibly angry.

My account was terminated, and it’s not my fault. I tried calling to resolve it, but no one answered, so I left a voicemail. I was banned for unauthorized charges that I didn’t make. My mom, the card owner, can prove it. It's unfair to be punished for something beyond my control. We both got hacked through our WiFi, and our info was used against us. I've spent a lot of money on Roblox, which is significant for a kid. My mom is upset with your handling of the situation. Please contact me at [redacted] or email [redacted] to help me regain access. My Roblox username is (DarkCognition). I'm very upset and will quit the game if I can't recover my account as making a new one seems pointless. Thank you for your understanding.

Hello Roblox Support, I am having trouble explaining my issue clearly, but I hope you can understand. I created a Roblox account on Xbox One S, purchased Xbox Live to play online, which was enjoyable. Now, I want to play on the computer, which suits me better, but I have forgotten my password. Despite attempting to reset it through the official Roblox forgot password page and verifying my email without any issues, I haven't received the verification email to reset my password. I tried this process multiple times, even providing my phone number, but still no luck receiving the email or message. I am unsure why I am not getting the reset password communication from Roblox. Please assist me with this issue as I have reached out to various individuals and even Microsoft support with no success. Occasionally, I encounter an error message. Your help in resolving this would be greatly appreciated.

Hello, I received a Moderator Note from Roblox stating that my account, username IuvIean, was moderated due to reported unauthorized or disputed charges. Despite emailing Roblox and being told they would contact me soon, I did not receive a response the next day. I have proof of completed charges on my bank statement and Microsoft, as I used my Xbox to purchase Robux. I never reported any unauthorized charges, and my bank confirmed the charges were not refunded. I spent a significant amount of money purchasing gift cards for Roblox, which were not refunded. I am 18 years old and have never used my parent's card information. I am confused and feel like my money was taken unfairly. I am seeking assistance to resolve this issue and regain access to my account. Can you provide guidance on how to proceed, Roblox?

At around 4:00 p.m. today, our 9-year-old child bought 10,[redacted] Robux for €[redacted].99 from the Google Play Store without our knowledge using an old mobile device, and the funds were deducted from our groceries account. Later, my husband noticed the deduction around 5:45 p.m. We requested a refund from Google Play, which unfortunately got denied. Due to a past injury in September [redacted], I have been unable to work, and we are currently relying solely on my husband's income. Our son claims he hasn't used any of the Robux bought, and we are hoping for a refund. We appreciate your assistance in withdrawing the Robux and issuing a refund. Apologies for the inconvenience. Best regards, Catherine L. Ireland

My friend is unable to access her Roblox account due to not receiving the two-step verification code via email. Her username is darlinginthe_franx8. Despite attempting to help her log in, the code resend option is not sending anything to her email. I tried accessing her email, but Google verification didn't allow it from a different device. Her mom also got upset, making it challenging for us to regain account access. She had many friends on the platform, and losing the account would be disappointing. She's considering creating a new account, but I'm hoping to retrieve the old one. I request Roblox's assistance in either disabling two-step verification or finding a solution, as we feel powerless in this situation. My username is vbngug. Your help in restoring her account would be greatly appreciated. Thank you for your support.