I was going to buy a emote, but then I realized I don’t have any robux. I checked on re...

GetHuman-femcgui's Refund a Charge issue with ROBLOX from February 2021

Help with my ROBLOX issue
The issue in GetHuman-femcgui's own words
I was going to buy a emote, but then I realized I don’t have any robux. I checked on recently purchased and it said that I buy a outfit that cost *** robux. I also checked to see if it was in my inventory and it was not. I did not make this purchase and it used up all my robux. I tried contacting roblox support and they asked me to send a screen shot, once I did it sent me a automatic message saying they don’t support this email anymore when they were just telling me what to do please help I want a refund!

GetHuman-femcgui did not yet indicate what ROBLOX should do to make this right.

How GetHuman-femcgui fixed the problem
What I did was I contacted roblox support and I followed there directions, after you send them an email they send you automated one. Just ignore that one because they will get back to you. They gave me a once in a lifetime refund cause they think my account was hacked, so if this happens then turn on * step identification because i can not afford to get hacked again and neither can you.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ROBLOX customer problems.
How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
Do you have a customer issue as well?
We can help you get ROBLOX's attention and get better help faster. Tap below to get started.
Having ROBLOX issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ROBLOX

Refund a Charge issue
Reported by GetHuman-femcgui
Feb 7th, 2021 - 6 months ago
Fixed
GetHuman-femcgui shared how to fix
Seen by 18 customers so far
Similar issue to 37438 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman-femcgui started working on this issue
Feb 7th 8:48pm
GetHuman-femcgui confirmed the issue is fixed. Hooray!
Feb 17th 4:21pm
GetHuman-femcgui confirmed the issue is fixed. Hooray!
Feb 17th 4:21pm
GetHuman-femcgui confirmed the issue is fixed. Hooray!
Feb 17th 4:32pm
GetHuman-femcgui confirmed the issue is fixed. Hooray!
Feb 17th 4:36pm